Case Management

• August 1, 2016
• Girikon

The Background

The requirement was to provide CRUD permissions on Cases for Standard Platform Users to enable then to manage cases effectively.

The Challenge

The Salesforce license being used by the client did not provide Standard Platform Users the access to cases.

The Girikon Team Solution

The solution was delivered in the form of a Visualforce page containing all the mandatory fields. REST API was used to retrieve the Data through the Admin profile and post the same to the database.

The Result

Standard Profile Users now got a view of cases as per status (WIP cases, Submitted cases, Closed Cases) and the ability to CRUD them thereby making the case management process very efficient.