Community Cloud Success Story – Customer Centre Community

• January 4, 2019
• Girikon

Girikon’s team of Salesforce Consultants lead the implementation of the large complex project which included the requirements such as, accommodation of multiple global locations, multiple technologies in use as part of business process, the need for a scalable solution to accommodate future acquisitions and further global expansion and a large group of stakeholders across the organisation.

Salesforce Community Cloud – Force.com

• Project – Customer Self Servicing Portal
• Industry – Exhibitions Management
• Client – Large multinational

Key highlights and features:

• Application built on Lightning components
• Customised User Interface (UI)
• Built to support branding for 300+ individual global exhibitors
• User configurable content management through a new Operations module
• Portal Role and Security Management eg. Exhibitors, Agents, Delegates, Co-exhibitors
• New Finance and Billing Module for Invoice and Payments review
• Integration to 3rd party providers SAP and Cyberstone