Service Cloud Success Story – Waste Management

• January 4, 2019
• Girikon

Vice President of Information Technology for Refuse Specialtists provides the following testimonial about Girikon

“Great Salesforce Consultancy! Girikon has been instrumental in the success of our Salesforce roll-out at Refuse Specialists. They are efficient and very accurate in their time estimates for both large and small custom dev projects. They are very good at translating my ideas into actionable work and consistently deliver quick fixes”

Salesforce Service Cloud – Force.com

• Project – Operations & Case Management
• Industry – Waste Management
• Client – Small NPO (250+ SF Users)

Key highlights and features:

• Account, Contact, Opportunity Management
• Heavy Vehicle (Hauler) & Property Management
• Case Management
• Cases created from Salesforce, issue reported via phone or automated case created from community portal and outlook integration