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GirikSMS – Send SMS from Salesforce to your clients
  • October 25, 2018
  • Uditi Jain
Salesforce is very handy in terms of integrating it with different platforms. It has allowed various platforms to sync resulting in enhanced user experience. This package is also an integrated package resulting in an outstanding outcome. This package utilises Twilio API to enable direct SMS from Salesforce as more than 50% prospects prefer SMS over emails. This package is developed on the Salesforce platform, allowing scheduling of Single / Bulk SMS / MMS campaigns from Objects and Reports. It empowers organisations to reach out to more customers quicker with Salesforce via scheduling features that use workflows to send the customised customer-specific messages. The features of this package include, ● Individual & Bulk SMS / MMS ● Customised email template ● Interactive Chat window ● SMS notification on email ● Schedule SMS / MMS on the weekly/monthly basis ● SMS from Reports ● SMS History ● SMS usage tracking ● SMS OptOut feature The user can create customizable SMS templates with dynamic field values and interactive emojis that give users an individual touch and allows tracking of all the SMS sent to their customers that provides a consolidated repository of SMS activities. The businesses can keep the record of SMS usage in a graphical arrangement determining Outgoing SMS, Incoming SMS, etc.
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Salesforce admin tips for a user-friendly org
  • October 24, 2018
  • Nirupama Shree
A lot of business users work on the Salesforce CRM. If you are a Salesforce admin then it is important to create a system which eases the process of adding leads, working on the opportunity, creating reports, etc. Small factors, proper display of primary fields which needs attention if taken care can lead to a smooth & glitch-free system.
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Salesforce Community Cloud
  • October 22, 2018
  • Uditi Jain
Salesforce Community – A branded space for your employees, customers, and partners to connect. Different business encounters different problems and consequently in order to fulfil the varied business requirement we need a hundred different solutions. Salesforce is the most commonly used CRM tool around the globe, introduction to the community helps business users collaborate among staff, funders, members, volunteers and other supporters. The launch of such platform has made business users connected with all the customers on a single place as per their shared interest. Some businesses have also adopted this platform as a standalone platform in managing their client relationship. What is Salesforce Community Cloud? Community Cloud is a social platform from Salesforce.com that is designed to connect and facilitate communication among an organization’s employees, partners and customers. For example, if your customer wants to know how many different products are there for choice, he doesn’t have to wait for your team to respond, he can see all the list on the community portal. If the company had a million customers and had to face a million requests a month its satisfying to present the customer with an updated database. The solution to the problem is given by Salesforce in form of Community cloud that gives all the customers access to the Salesforce data so that they themselves can reach the product list and can also filter them as per their significance. Apart from this, the business user can manage the access level of all the customers as per their association with the business. This is all taken charge by the Salesforce in order to maintain specific information visible to the users as there may be millions of customers and all they have the different type of involvement with the business. It is an awesome way to share information, collaborate internally on projects/tasks, or communicate with customers in a more personalized way. Salesforce community cloud is accessible with Enterprise, Performance, Unlimited, and Developer editions of Salesforce. Communities can serve a business by, 1. Driving more sales by connecting your team with your distributors, resellers, and suppliers.> 2. Delivering world-class service by giving customers one spot to get all their solutions within least time. 3. Managing social listening, content, engagement, and workflow in one place. The use of community cloud may vary business by business, however, in the nutshell, it’s a way to share information accumulated in Salesforce without building costly users. There are many features on the community cloud and many tricks on how it can help drive your business smoothly. Communities allow creating user ID and Passwords, or access for the users. However, instead of manually creating access, a business can leverage Salesforce’s Social Sign-on features. This allows access to the community through different social networks like LinkedIn, Twitter, Facebook, and Google, or even leverage Salesforce, Amazon, or even Azure Active Directory to permit login. Salesforce also supports OpenID Connect standard. It also has some pre-built templates for business use and also gives the advantage to create front-end templates for community portal. For most simple use-cases, the user can customize it little for specific needs. However, giving it better look and feel business users prefer designing it via custom Visualforce force pages. The custom template allows the customized way to log-on users to the community. The login and logout screen can be customized to match your website or brand UI. It also enables users to register themselves for a community through self-registration pages. We as a Salesforce Consulting Partners has observed how our clients get profited after practising Community.
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Salesforce Content Relationship Management (CRM)
  • June 2, 2010
  • Girikon
Salesforce is world’s game changing technology and CRM cloud software addresses all your customer interface concerns. It is a company specializing in software as a service. Salesforce.com is a global cloud computing company which has also expanded into commercial applications of social networking through acquisition. Salesforce.com is generally used to refer to the CRM functionality (the sales, service and marketing applications) and Force.com is generally used to refer to the underlying platform (the database, code, and UI on which all the apps are built). i.e. Force.com is a platform where you can develop your own application. Salesforce.com is Sales(CRM) and Service applications which were developed and running on the Force.com Platform. Salesforce.com is SaaS(software as a service) and Force.com is Paas. Force.com is Salesforce.com’s cloud computing platform as a service (PaaS) development framework. Salesforce.com CRM is broken down into several sections: Sales Cloud Service Cloud Data Cloud Marketing Cloud Collaboration Cloud(including Chatter) Analytics Cloud And Custom Cloud (including Force.com) Girikon provides Best Salesforce Consulting Services. Cheers! Pramod
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