Salesforce

As a robust and cloud-based CRM (Customer Relationship Management) platform, Salesforce enjoys widespread popularity and adoption rate. Besides the wide array of features, functionalities, and components, Salesforce releases new products and features year after year, which sets it apart from its counterparts. Consequently, those leveraging Salesforce must learn to make the most of this robust platform to stay ahead of the curve. For most customers, the idea of evolution requires comprehending how this platform can be utilized to increase ROI, and improve the bottom line. For this, both customers and internal employees need to be taken into consideration. The cost incurred as a result of poor customer experiences can be alleviated by optimizing Salesforce implementation and making the most of all the great features out there. Listed below are some of the robust features of Salesforce that can increase the ROI. To make the most of these features, it’s prudent to get in touch with one of the best Salesforce implementation partners. In-app Guidance: The in-app guidance feature offered by Salesforce provides employees with tips, walk-throughs, reminders, etc to help them navigate the system. This feature can be configured to showcase prompt messaging in the utility bar. To measure the efficacy of your implementation, data regarding the interaction between employee and guidance message is recorded. This feature improves the ROI of an organization by providing users with resources even before they feel the need to have one. This results in improved efficiency in terms of time and performance.  Salesforce Survey: This feature helps in gathering feedback regarding customer experiences around the product and services of a company by implementing a strategy for collecting feedback at any phase of the sales, marketing, and sales cycle. This feature offers a wide array of functionalities such as customizing email templates for workflows, automating the sending of a survey. Businesses can figure out ways to serve their customers in a better way by analyzing gathered survey data. Social Studio: This feature helps organizations to communicate with prospects and customers on social media platforms such as Facebook, Linked In, Instagram, Twitter, etc. This feature helps organizations to connect with the sales, service, and marketing teams of their clients and helps employees to develop personal and decisive relationships with customers while communicating with them on their terms. Social studio helps users to understand the opinion and perception held by customers and prospects about the company while being able to respond via social platforms, track leads, and more. The social studio also helps to gather data-driven insights about customers and the way they engage with your social strategy. This will lead to the generation of qualified leads and sales opportunities with the highest probability of closure. Command Centre: This is an advanced feature by Salesforce that envisages statistics as to how customers engage with a brand by allotting all touchpoints and evaluations under one roof. By centralizing real-time data across Sales, service, and marketing cloud, the Command center drives health statistics across all customer touchpoints. This feature offers users a peep into the resolution time of customer issues and efficacy of emails, ads, etc, which helps companies to accurately predict the best way of retaining and enhancing customer portfolios.   Final Words: These are some of the many features that can be leveraged by organizations to increase their ROI. By optimizing Salesforce implementation, businesses can help remove bottlenecks from their operations while improving customer experiences by making the most of all the useful features. It’s important to seek assistance from a Salesforce consultant to know more about the features of Salesforce.

The Covid-19 has wreaked havoc on businesses across the globe. While complexities such as a shift in consumer demand, disruption of distribution channels, and unreliable data forecasting undermined some businesses; few others struggled to meet the sudden spike in demand for products that happened overnight.  While new challenges arose as a result of the pandemic, the need to manage revenue didn’t change. Rather it has become more urgent now. With tightening budgets, B2B buyers are looking for quick and flexible purchasing and payment options along with personalized and prompt services to adjust their contract rather than waiting for weeks. However, delivering on their expectation is difficult with multiple stakeholders and a growing network of partners and acquisitions. Apart from this, legal and compliance regulations around revenue reporting make precision critical. Salesforce – a leading name in the CRM space has introduced Salesforce revenue cloud, which provides businesses the flexibility to make the process of buying quicker and easier, generate new revenue streams, and augment revenue efficiency across different channels. It does all this by bringing together CPQ and billing, B2B commerce, and partnership management.  Since, revenue cloud is a part of the Salesforce customer 360 platforms; it will allow organizations to create a single source of truth by connecting their sales, operations, and finance teams revenue and customer transaction. To implement the Salesforce Revenue cloud, organizations should seek Salesforce support from a reliable service provider. Businesses will be able to reap the following benefits by leveraging the Revenue cloud: Transform the Buying Experience: The introduction of new B2B Commerce and CPQ connector helps in the customization of digital storefronts for complex B2B selling. Apart from this, functionalities such as customizable pricing to digital carts for a self-service experience for customers can be added. So, when a customer shares their specific needs, it becomes easy for sales reps to resolve their queries as they have access to the entire purchase history of customers. This will allow customers the ability to move across different sales channels with the help of sales partners and digital storefronts. New Sources of Revenue: The implementation of revenue cloud empowers sales and marketing teams to form new revenue generation strategies including the launching of subscription packages, implementing pricing policies. The recent acquisition of Vlocity made by Salesforce adds to the workflows for revenue management. With the new Multi-Cloud Billing feature, organizations can create revenue streams by gathering data from other clouds on a single platform.  Augments Revenue Efficiency: The process of tracking revenue is manual, and time-consuming. Automating these processes relieves teams from the burden of manual transfer of crucial data between systems, data reconciliation, and approvals. Automation helps in commencing sales orders and consolidating invoices. These will do away with the issues relating to underbilling or making incorrect modifications to contracts. The new Customer Asset Lifecycle management tool provides a visual dashboard of whatever a customer has purchased while keeping a record of all the amendments made in a contract over time.  Apart from this, effective assessment against KPI’s such as lifetime value of customers, net revenue retention is beneficial for all the teams. This will help teams to make key decisions regarding cost- cutting and who to target now. Final Words Salesforce revenue cloud is another powerful addition to the cloud platform. This robust cloud solution allows businesses to track and report the generation of revenue with accuracy. The revenue cloud platform can help businesses accelerate growth by filling the gaps created as a result of lost revenue or improving on the areas where a business is doing well. Irrespective of the complexity of the business models, deals, or revenue processes, Revenue Cloud provides a single source of truth for transactional data. To know more about Revenue cloud, it’s important to get in touch with a certified Salesforce consultant.

Ever since its’ inception Salesforce has made several new acquisitions. With every new acquisition, the company is improving its performance. Its compatibility with the AI platform i.e. Salesforce Einstein is due to the 12 acquisitions that it made in the year 2016. All the acquisitions made by the company till date has made it compatible with all the latest technologies and applications, platforms, and business types. It is in your interest to partner with one of the best Salesforce consulting partners to know more about Salesforce and its collaborations. Let’s take a look at some of the most successful and popular acquisitions made by Salesforce: ExactTarget: This tool was acquired by Salesforce to expand its pre-sales and marketing department services. This robust application has become a popular business tool as it is comprehensive and can provide them with email marketing services. In fact, this tool empowers the core marketing functionalities of Salesforce and improves its marketing suite. The complete product suite can simplify many operations such as SMS, emails, digital advertising and more. MuleSoft: The in-built API’s of this tool can be leveraged by organizations to build application network. Users of this tool can converse and exchange data with each other. Though, this acquisition had been one of the most expensive acquisitions, it provided Salesforce with a new direction by allowing it to provide enterprise-level solution to its users. The middleware connectivity offered by Mulesoft APIs helps enterprise to migrate to the cloud. This robust tool can provide organizations a complete view of their integration.   Tableau: The acquisition of this Seattle based company has been one of the most significant acquisitions as it has helped improve organizational performance considerably. Tableau is a robust and one of the best data visualization tools that has turned out to be extremely profitable for both companies. This acquisition has helped Salesforce users get access to user database of Tableau. With the help of Tableau, Salesforce users can know about their ambitious customers, which in turn can help them make intelligent decisions. Quip: This document management tool is used to gather, amalgamate, and store documents and spreadsheets thereby improving efficiency. Though, document processing tools like spreadsheets aren’t preferred any more, users are familiar with them. Salesforce CRM spreadsheets can be stored on the cloud. Quip is able to provide bi-directional collaboration of document together with synchronized data from Salesforce. Quip users can send videos, texts, and images apart from simple documents.  Bonobo: This tool can help users to gain deep insights about customers in form of texts, support calls, speech and other modes of communication. Bonobo was acquired by Salesforce to support Einstein, which is an AI powered platform that uses its self-learning capabilities to support various business operations. Griddable: This powerful tool helps in seamless integration of data across all cloud platforms of Salesforce. The tool offers users of Salesforce to get a grid view of data while ensuring smooth and quick migration of data. Salesforce users can access data from different sources and use it as and when required. With such availability of data, Salesforce has become a reliable CRM that can enable users to gather data from different sources and make the most of it. Quick Wrap-up: These are few of the many acquisitions made by Salesforce that are not just popular but also some of the most used ones. However, the list continues to grow as Salesforce is trying to team up with many more brands to provide better services to its existing customer base. To know more about the acquisitions made by Salesforce and the benefits that can be leveraged out of them, it’s prudent to seek Salesforce support from a reliable service provider.

In today’s era of cutthroat competition, conducting your business in a way that yields the desired outcome isn’t easy. This is primarily because customers have become more informed and expect personalized and timely interaction with your brand. Consequently, marketers should also be ready for change.  According to an IDC study commissioned by Salesforce, about 65% of B2B buyers engage with vendors only after they have made a purchase decision and 83% of them are willing to hear only from those that are relevant and contextual.  While marketers and sales reps make every effort to turn prospects into sales opportunities, yet they do not want to appear as spammers who would spend an entire day cold calling. Rather their goal is to build a strong relationship with them, which would help them to close sales deals quickly. However, personalizing every interaction across a long sales cycle can be daunting and thus requires having in place a well-thought-out lead nurturing strategy.  Given the fact that the average buyer’s journey is complex, and the content (problem awareness, solution consideration, and decision regarding solution purchase) that helps them to move down the sales funnel should be perfectly timed and polished, it’s practically impossible to cut it using random emails. Automating lead nurturing allows for the methodical tracing of lead engagements with appropriate content and accurate pinpointing of that lead’s stage in the sales cycle.  So, if your business is struggling to nurture leads consistently then Salesforce offers the perfect solution to manage your leads and support your sales team in multiple ways. It makes sense to get in touch with a reliable Salesforce partner if you wish to seek assistance for the automation of your lead nurturing process.  Organize Lead Information: Information gets scattered and leads might not be handled properly without a robust system in place. By installing a cloud-based CRM like Salesforce, managing lead information becomes easy. You can enter the contact details of your leads, keep a track of their calls, and emails while schedule follow-ups to fulfill business needs. You can also modify several data entry features to meet your business needs.  Access: Even if your lead information is well organized, it won’t be of much use if your team can’t access it. Since, Salesforce is a cloud-based platform, it helps your team to share, view, and update information at any point in time.  Track: While it is important to access and organize lead information, it isn’t of any use if you aren’t able to track your leads. In fact, it is crucial to have details regarding leads that are qualified and where they are positioned in the lead nurturing process for driving sales and upholding best practices. Salesforce with its features allows you to categorize lead status and convert qualified leads to contacts.  Quick Wrap-up: It’s important to include lead nurturing within your sales and marketing strategy. However, it’s important to utilize automation resources for nurturing your leads especially if you are scaling up your business to ensure you’re connecting with your audience at every step of the buying process. To know more about the benefits of using Salesforce for nurturing your leads, it’s prudent to partner with an experienced Salesforce consultant.

The success of a business is directly proportional to the extent their customers are satisfied. With a robust CRM (Customer Relationship Management) system like Salesforce in place, organizations will not just be able to improve their customer relationship but will also be able to increase their sales and revenue. As a leader in the CRM space, Salesforce has displayed promising statistics, which includes an annual growth of 29% in the financial year 2020. Apart from this, its customer base, which currently stands at 150000 is also increasing year on year. To, implement Salesforce, organizations should seek Salesforce Support from a reliable service provider. Here are some of the latest trends that will rein the Salesforce CRM space in the year 2021 and beyond: Customer 360: Uncertain situations like the recent Covid-19 pandemic have forced businesses to change the way they function. While customers have become digital-first, organizations too are moving towards digitalization to retain their customers. However, to sustain the market competition, organizations should equally focus on creating innovative solutions rather than just digitalization. Statistics reveal that around 69% of customers look for digital ways to get their products and services while 54 percent of them are seeking other ways to connect with a company. For the year 2021, Salesforce is coming up with a customer 360 tool that will enable companies to get a complete view of their customers.  Data Analysis:  Organizations these days are looking to analyze the data of their customers from multiple sources such as social media profiles, phone support, newsletter, etc. However, a report shared by Salesforce reveals that only 50 percent of companies can access all the data. This happens because most of the data is dispersed, which makes it difficult for organizations to analyze and visualize it. Consequently, organizations are adopting Salesforce as it helps them to gather data in a single place so that the sales, service, and marketing teams can work together without any doubt. Salesforce empowers organizations to create a data-driven approach by bringing together sales, service, and marketing cloud to arrange for data using customer 360 solutions.  Artificial Intelligence and Machine Learning: The AI-powered platform by Salesforce i.e. Salesforce Einstein provides actionable insights and suggestions that help organizations to make informed decisions. The platform has built-in deep learning models that predict by reading CRM data. Few other features that show how Salesforce is utilizing AI and ML to develop intelligent platforms for an organization include the following: Tableau:Tableau is a business intelligence and analytics software that helps in creating a dashboard within a few clicks.  AppExchange:It is a marketplace for third-party apps. Salesforce is working to upgrade it by offering apps that are more installable to increase sales and client interactions of the businesses. Analytics that is Voice Enabled:Salesforce launched Einstein’s voice, which uses NLP (Natural Language Processing) for processing the user request. Users can update records using their voice. Einstein voice bots empower users to create their voice assistants for custom apps.  Salesforce Ecosystem: As one of the most popular and widely adopted CRM software, numerous applications can be integrated within the platform, which in turn helps in extending its capabilities and functionalities.  Lightning Web Components: These are HTML elements that empower users to create lightweight UI designs.  Mobile Applications: Salesforce is striving to get the entire CRM into a mobile app for which it has laid a solid foundation to achieve the goals. Some of the upgrades aimed at by Salesforce include the following: Salesforce has re-developed the native Salesforce app by partnering with Apple to make the most of Siri and other Apple features. It has developed low-code mobile builders that allow users to convert spreadsheets to apps without the need for any formal training. Industry-specific Platforms: Though Salesforce is more efficient in Sales, marketing, retail, and finance, it has now started developing solutions for other industries given the growing demand.   Final Words: Being one of the most popular and widely adopted CRM, Salesforce keeps on innovating to provide users with a more efficient and robust platform. By implementing the aforementioned trends, Salesforce is striving to transform the CRM industry. To stay ahead of the race, organizations will look for business-specific solutions, which Salesforce is striving to fulfill. It’s prudent to partner with a certified and experienced Salesforce Consultant to know more about Salesforce and its latest offerings.

In today’s era of the cut-throat business landscape, success-oriented organizations are looking to incorporate multiple channels into their sales and distribution processes to stay competitive while creating integrated and intelligent buying experiences for their customers by using robust e-commerce solutions. Such a solution will not just impact their operations, agility, and scalability but will also transform their customer experience.   Salesforce e-Commerce cloud is one of the leading solutions that is endowed with a wide array of features and applications that have significantly benefitted the commercial sector. As one of the leading B2B and B2C solutions, the Salesforce commerce cloud with its multi-tenant architecture empowers organizations to create a unified and intelligent buying experience across different channels.  Why Salesforce e-Commerce cloud is a preferred choice? The software as a service (SAAS) platform provides a set of powerful tools that allow organizations to connect with their prospective customers or buyers at every stage of the sales process while providing them with outstanding support across different channels. Given the evolving customer behavior with each passing day, organizations require omnichannel insights to analyze users’ behavior and engagement across various channels. What sets apart the robust platform from other e-commerce platforms is its integral predictive intelligence i.e. Salesforce’s Einstein AI. This in-built advanced predictive intelligence system aids in providing a matchless shopping experience by delivering smart insights regarding customers’ behavior, their purchasing patterns while identifying options to sell across different untapped channels. To know more about this platform, organizations can seek Salesforce support from a reliable service provider. Benefits of Leveraging Salesforce e-Commerce Cloud Predictive Intelligence: The disadvantage to working with third-party integrations is that the system used to run a business becomes disengaged and can bring a business to a standstill. The Salesforce e-Commerce cloud is bundled with predictive intelligence that does away with the need for manual data analysis. The AI (artificial intelligence) powered technology i.e. Salesforce Einstein is integrated into the Commerce cloud and allows organizations to deliver enjoyable and personalized shopping experiences on different channels. Enhanced Marketing Tools: The commerce cloud offers a wide array of tools that empowers retailers to manage product details, images, and content cross catalogs, categories, and sites. All these things can be unified across various sites, currencies, and languages. This enables marketers to connect customers with the right products, price, offer and content at the right time to maximize the rates of conversions while increase average order value. Eventually, brand marketers are empowered to launch campaigns, drive business growth, optimize conversions, etc. without any technical support. Cost-efficiency: Businesses leveraging this software can enjoy cost-efficiency as they need to pay for what they need. In case their requirement changes, they can seek assistance from their SaaS provider to scale up their system.          Flexibility: One of the significant aspects of this platform is its flexible nature. This allows businesses to scale up their resources w.r.t to a huge or unexpected spike of traffic that too without any user intervention.  Security: The commerce cloud is a highly secure platform that allows businesses to move their operations to the cloud. As compared to the local hosts, the security of cloud data is much better.  Unified Experience: One of the most convincing benefits of Commerce Cloud is the way it brings together all the channels to generate a unified customer experience. So, instead of considering their brick-and-mortar outlet, online store, social selling, etc. as separate entities, organizations can bring all of these together for the benefit of customers.  Mobile Focussed: Having a mobile-optimized store is essential for creating a gratifying and frictionless customer experience. Salesforce commerce cloud takes a mobile-first approach while managing everything from point of sale in brick-and-mortar outlets to operations in online stores. This provides a great shopping experience to mobile users. Final Words:  In a nutshell, Salesforce Commerce Cloud is a robust and scalable eCommerce platform that is endowed with a wide array of features for store management, merchandising, customer segmentation, and more. So, if you are looking for a powerful e-Commerce platform for managing your infrastructure then Salesforce e-Commerce cloud can be the right solution for you. So, if you have made up your mind to migrate your business to Salesforce e-Commerce cloud then, you must consider partnering with a certified Salesforce consultant. 

In this era of cut-throat competition, organizations should ensure a smooth and better customer experience to sustain positive business growth. In fact, retaining existing customers and acquiring new ones depends largely on the way a company interacts with its customers. Yet, only 1% of the customers are capable of measuring their customer engagement. One of the primary reasons why a company fails to connect with its customers completely is its inability to accumulate and utilize crucial data, which they can leverage to gain insights for creating operational customer strategies. This calls the need for an intelligent solution that can enable organizations to explore new ways to connect with their customers, and Salesforce Lightning is one such platform. Built on the Salesforce UI framework, Salesforce Lightning involves a collection of tools and technologies that can be utilized to draw insights about customer engagement. This app development platform not just helps in driving business growth but also boosts user experience. Today, organizations especially those leveraging Salesforce have realized the potential of the Lightning platform and consider it to be a superior choice to any other options available in the market. It makes sense to seek support from one of the best Salesforce partners to know more about the Lightning platform. Endowed with enhanced features, the Lightning platform allows users to develop strong customer relationships while finding new ways of interacting with customers. Listed below are some significant benefits of Salesforce Lightning that help you to better connect with your customers: Quick Building of Apps: The components available in Salesforce Lightning kick start the building of apps that too without the need for any coding. The components available act as building blocks that combine to create new apps. This saves the time and effort of building apps from scratch besides the trouble of optimizing your apps as the components can do so for different devices. Apart from this, additional components from App Exchange can be used to develop the foundation of your app, which you can customize as per the specific needs of your company. Availability of Quality Resources: Besides the provision of building robust apps with the help of tools and methods, the Lightning ecosystem offers components that can be leveraged to add new functionalities that otherwise seemed impossible without the help of a developer. Moreover, the quality of applications isn’t compromised as the components used to build them are derived from reliable resources. Since, reviews of these apps are gathered from experienced users, customer engagement increases. Drives Innovation: Developing mobile apps has become significant for enhancing customer business as it helps to personalize communication. The drag and drop functionality of the Lightning platform encourages innovation as it is packed with customizable components. Syndicates User Experience: To remain competitive, organizations need to set their products/ services apart from the competitors. By providing experience with a live-in experience, organizations can get an edge over their competitors. The Lightning Design System equips organizations with a ‘How-To guide’ that provides organizations the power to build user-friendly components. Thus, it becomes easy to develop custom apps that sync with the main capabilities of Salesforce without the requirement for reverse engineering. Provide Engaging Experience: Although Lightning was developed with mobile devices in mind, it also included the desktop within the design and experience and was ultimately employed across app design, service, sales, and communities, which provides an engaging face to your company. Final Words: To provide customers with an engaging and enriching experience, organizations should encourage customer-centricity. The Salesforce Lightning platform helps in driving engagement by providing a sturdy environment along with robust features for creating a great user experience. So, if you are looking to migrate to the Salesforce Lightning platform, you must consider getting in touch with a reputed Salesforce Lighting company.