Salesforce

The global insurance sector is undergoing a dynamic change due to digital transformation. This digital disruption has forced insurance providers to either make significant changes to their business models or face the risk of being ruined. However, insurers, especially traditional insurers may find themselves at a competitive disadvantage owing to their age-old business models, as well as hefty investments made in infrastructure. In fact any change to their business model might be extremely difficult for some insurers as it may cannibalize their existing business. To create efficiencies leading to higher profitability or a competitive position, insurers are leveraging innovative technology solutions that too without making significant changes to their business models. Insurance regulators are indeed viewing technology as an enabling solution that can help them better realize their mission of warranting a competitive and sustainable insurance market. Today, insurance providers are doing away with traditional customer servicing methods and are opting for robust insurance CRM software that has helped them manage everything from a single place. Let’s take a quick look as to how a robust CRM like Salesforce drives positive growth for businesses that are a part of the insurance sector: Personalized Services: CRM software provides users a great way of increasing the understanding of existing and potential customers. This enables them to provide personalized services according to the unique requirement of every client. Financial service cloud by Salesforce paves way for marketing automation, which enables brokers to nurture leads and then turning them into customers while connecting with customers at the right time, and with the right product advice. Salesforce CRM software for insurance also helps in delivering personalized services to the policyholders. To implement Salesforce insurance CRM software within their business ecosystem, insurance organizations should consider partnering with an experienced Salesforce Implementation Partner. Improve Customer Loyalty: Offering superior customer service is a key way of improving customer loyalty. Insurance companies that have implemented robust cloud-based CRM get access to meaningful insights that are required for providing personalized sales, claims, and service-related interactions for a huge client base. Moreover, a cloud-powered solution can be integrated with different departments such as sales, marketing, etc., which allows staff and clients to connect irrespective of their location thereby paving way for a more integrated environment. Secure Repeat Business: A robust CRM can be leveraged to utilize multiple aspects of a business. This presents a cost-effective way of bringing people together, breaking data silos, providing a single view of customers. This allows insurance teams or brokers to sell (up-sell and cross-sell) more while making repeat sales to existing customers by keeping the need of each customer at the center of communication regarding sales, marketing, and support. Wrap Up: Salesforce CRM software for insurance provides insurance companies an opportunity to support their customers in a way that extends their journey with the organization rather than providing momentary service and support. With competition within the industry becoming fiercer, Salesforce CRM for the insurance sector can make organizations stand out of the crowd. Organizations looking forward to enhancing business efficiency and ROI by implementing Salesforce insurance CRM should should seek assistance from a reliable and certified Salesforce consultant.

Technology has made its way into every aspect of our lives and the higher education sector isn’t any different. Today higher education institutes irrespective of their sizes and affiliations are striving to provide superior student experience by empowering them to become forerunners of the future. While higher education institutes are utilizing innovative technology solutions to fulfill the long-lasting commitment made to every single student, yet most of these solutions leveraged by the institutes manage to partially fulfill the commitments made.  This is because the solutions utilized by these establishments are greatly siloed and thus fail to create a single perspective of the entire student journey right from admissions to student accomplishment and progression. Apart from this, increased student expectation for a more personalized and connected experience has put immense pressure on higher education institutes to provide students with a positive experience. This is where the Salesforce education cloud comes to picture.  As a cloud-based solution, the Salesforce education cloud empowers institutions to deal with most pressing challenges across their campus while drive student success across the entire life cycle i.e. from prospect to alumni. With a wide array of features, the education cloud by Salesforce has become the number one CRM for providers of higher education. Here’s what makes this platform a go-to choice CRM for higher education institutes:   Hassle-free Admission Process: This cloud solution helps institutions connect with prospective students who are seriously looking for a well-suited university and course. Institutions build brand awareness and campaigns to attract students besides leveraging the data of various applicants by maintaining a database at a single location. This not just provides a holistic view of the prospective students but also acts as a platform to provide personalized services to the students.  Convenient Student Experience: The CRM enables institutions to address specific challenges faced by students’ w.r.t to educational decisions while providing seamless service to enhance standard success. Apart from this, institutions have the option to communicate with the students via their preferred mode of communication. Finally, institutions can provide their students with access to lucrative career opportunities through the regular job posting, handling career fairs while staying connected with the alumni network.  Data Architecture: The education data architecture (EDA), which lays at the very foundation of the Salesforce education cloud enables the usage of standard objects that can be used to manage student relationships, co-curricular and more. The EDA can be customized as per the specific requirement of the institution, which further is made simpler by eliminating the need for coding. In fact, modules, custom fields, and objects, etc. can be created using a drag and drop functionality. Apart from this, EDA also updates itself on a weekly and biweekly basis and can be tailored as per the specific needs of the users through the App Exchange. It is also supported by a diverse community known as the Trailblazer community, where users collaborate and share their ideas.  Advisory Services: One of the significant benefits of using the Salesforce Education cloud is the provision of SAL (Salesforce Advisor Link) solution, which allows students to seek advice on career-related queries. Students can set up appointments with the advisors via mobile application as these appointments integrate easily with the advisors’ calendar. The CRM also integrates office management software that manages appointments and walk-ins. Quick Wrap-up:  As an innovative platform, the Salesforce Education Cloud is equally beneficial to the institutions, students, and alumni alike. Together with a robust and useful education data architecture (EDA) and advisory link, this powerful platform stands tall among all other available education CRM system. If you are keen on implementing this cloud solution, it’s in your best interest to engage the services of a reliable Salesforce implementation partner .

Service Cloud refers to a ‘Customer Service’ platform i.e. unique, powerful, and robust customer support application that can be used to track, manage, and resolve customer queries. The platform is built on SaaS (Software as a service) model and can be accessed from anywhere. Why do we need a Service cloud? Customer satisfaction is the most important thing for every company and if your company deeply cares about the customer, then Service Cloud should be your go-to platform for all customer service needs. Whenever a customer raises a concern or issue regarding any service of the product to the company, these tickets are received by a service agent following, in which they deal with all the issues efficiently.  Below are some quick points that will clear all your doubts about the service cloud: 24*7 Support: Service cloud provides 24*7 supports to its customers. Customers can raise a query at any point of time that too without any hassle. Personalized support: The service cloud provides one to one communication between the customer support team member and the customer. Because of this direct conversation, the customer can easily convey their problem and get resolutions while ensuring that the service agent has all the necessary details required to resolve the query raised by the customer.+ Maximize agent productivity: Service cloud can be accessed from anywhere and due to this feature, agents can provide their support from any part of the world through any medium. They are not restricted to work in any particular environment. This helps in increasing the productivity of the agents. Social Customer Services: The tools for a customer support team to handle cases and support their customers from social channels like Twitter, Facebook, and website. Customers can post their queries over these social platforms and will get the resolution for the same. Security: Data is a very essential part of the organizations and thus data security and confidentiality hold a lot of significance for organizations. With Service Cloud, organizations can ensure the safety and security of their data. Features of Service Cloud: Listed below are some key features of Service Cloud: Multi-Channel Support: The service cloud provides so much flexibility over a communication medium to its customers. They can email their problem; they can do live chat, make a call, or even can post their problem over social media platforms. Similarly, for resolution, they can choose any medium according to their convenience to discuss with the agent. Service Console: A service console is a salesforce application for users to work in a fast-paced environment. The console is a dashboard-like interface, where all the information such as customer profile, case histories, etc are complied at a single place. It saves response time for agents as they can quickly find, update, or create records. Knowledgebase: It is like an online library of service and support information. This feature allows agents to quickly find the solution, and provide them to customers. Community: Community is a platform made by a group of people to share information and help customers. It is a self-service portal for customers where they can find everything they need, from knowledge articles to user forms and even customer support. Case Management: Whenever a customer raises a query it can be treated as a case in Salesforce. Case management is necessary for agents to track, manage, and resolve those cases efficiently. How to access Service Cloud? Here is how you can access Service Cloud: Login to login.salesforce.com Create a Salesforce Console App Choose its display Customize push notifications Grant users Console access- Sc Users Services provided by Service Cloud: In-Service Cloud, case tracking or management and knowledge bases is one of the essential features or services. Case Management in Salesforce: Taking care of the customers is the most important task and the case management functionality helps in properly managing this aspect. Whenever a customer raises a query in Salesforce it is treated as Case. Case management deals with customer service, providing support and resolutions to their queries. Case management helps users to record, track, and solve issues of customers. Cases can be created and resolved through multi-channel and it can be further classified into three types: Email to Case: Email to Case helps you to create a case when an email sent by your company’s email address such as abc@learning.com. These generated cases will be displayed in ‘Email related lists’. Web to Case: Web to Case allows users to submit Cases directly to the Customer support group by filling a simple web form. Users need to fill some required information in the form i.e. name and Email address. Escalation and Auto response: Case escalation rules are used to reassign and notify the individuals if a case isn’t closed within a specific time. Also, you can configure auto-respond to the cases. Use case on Case creation:  Tim is having an issue with his laptop and he needs to get it fixed as soon as possible as he has a meeting in the next 1 hr. Let’s see how he raises a case regarding the problem. Step 1: Login into Salesforce and select ‘Service’ app Step 2: Click on the ‘Cases’ tab. Step 3: Click on the ‘New’ button Step 4: Fill all the required information on the ‘Case’ window Conclusion: In every industry customer satisfaction is very important. Every customer looks for a quick resolution of their issues, and if companies can satisfy the customer with their effective and prompt services, then it can tread a path of success and growth for organizations. Service Cloud allows organizations to collaborate with their customers on a single platform while providing effective solutions to their problems. Service Cloud helps organizations to provide better customer support by providing numerous types of features and services. With the help of these features, service agents can help customers in a better way and can provide them a superior customer service experience. About Girikon: As a reputed name in the Salesforce consulting and implementation space, Girikon offers high-quality services to clients across the globe. Over the years, the company has expanded its presence across the globe by establishing offices across UK, Australia, USA and India.

In today’s digital era, online shopping has become the norm. In fact, the past few years have seen an exponential rise in the number of consumers opting for online shopping rather than shopping from brick and mortar outlets. This shift in consumer buying behavior can be attributed to the advancement in technology, as well as easy and secure payment methods.   As consumers are cognizing the benefits of digitization, the trend for E-commerce or online shopping has eventually caught pace. So much so that merchants who fail to mark an online business presence run the risk of either being left out or trail behind. While online platforms have proved to be beneficial for both customers, as well as marketers, marketers struggle to deal with challenges such as generating traffic, capturing potential leads, retaining existing customers and more. What is Salesforce Commerce Cloud? Salesforce Commerce Cloud is a part of the Salesforce CRM platform that helps marketers to provide a superior experience to their customers across all channels as it offers solutions for marketing, customer service, and more.  The Salesforce Einstein powered platform due to its AI capability has helped marketers sustain market competition by helping them understand the buying behavior, preferences, search pattern, and engaging experience across all channels. Benefits of Salesforce Commerce Cloud Predictive intelligence platform with in-built Salesforce Einstein does away the need for spending time and money on searching a compatible Analytics platform for your e-commerce platform. Some of the  key benefits of having Salesforce Einstein integrated include the following:  It suggests the most relevant products to customers by decoding their search and search pattern. For every user, it has a separate/unique suggestion based on their search patterns. It helps in identifying upselling and reselling opportunities. It provides data-driven real-time insights of each customer. Increase footfall It helps at every stage in the sales process. It helps in boosting up the traffic by improving the page rank, faster SEO page optimization, build traffic with the help of its inbuilt mechanisms. It eventually helps organizations generate more revenue and save the extra bucks. Single Channel  It has helped merchants manage their orders, inventory, marketing, sales, etc. all on the same platform. Earlier merchants used to use separate tools to manage Orders, Inventory, Marketing, Sales, etc. Now, these can be managed on a single platform. This has helped merchants save money and increase revenue significantly. Mobile Experience These days most of the customers prefer to do shopping over mobiles and tablets rather than via computers and laptops, which allows them to shop while on the go. Salesforce Commerce Cloud is mobile-friendly, and it allows merchants and customers to buy, sell, and manage through their mobile phones. Enhance Marketing With the help of Salesforce Commerce Cloud, merchants are able to do marketing like never before. They are not just able to pitch the right products to customers but they are able to pitch them at the right price and at the right time. It even enables merchants to customize the search query for their products based on the customer intent search which will eventually make their product more visible. It even helps merchants manage sales campaigns, email marketing, etc. at the same place.  Customer Support It provides 24/7 support to merchants and customers alike. It keeps on providing patches, new features, and security upgrades that make it more reliable and future-ready. Conclusion Considering the different aspects like marketing, inventory, campaigns, revenue, etc. it manages, it won’t be wrong to say that it is one of the most impactful software’s present out there for any business. It does not just help merchants to identify the requirement of the customers but even help them identify the right audience for their different products. It even helps merchants to set future goals with the help of its predictive analytics. It is a one-stop solution for merchants to increase their reach from a few hundred people to millions of people all across the globe. About Girikon Girikon is a reputed provider of a wide array of Salesforce consulting, Salesforce implementation, and Salesforce support services. As a Salesforce consulting partner, Girikon strives to offer high-end services to its global clientele.  

Every year Salesforce makes three new releases at regular intervals i.e. the summer, winter, and spring. This year, Salesforce summer release which was scheduled to be released in the month of May 2020 got delayed due to the on-going COVID-19 pandemic and has now been released in June. In this article, we will take a look at some of the standard new features offered by the new release. To know more about the releases, it’s prudent to partner with a reliable Salesforce consultant. Trigger a Flow for Performing Actions: Every time a record is created or updated, the trigger of a Flow that can perform actions for e.g. sending an email after the changes are made to the database. The record-changed flows can be used to make before-save updates and after-save actions. You can replace processes and also make changes in the processes that were created in the process builder Run Flows that Evade User Permission: This feature allows guest users to produce or edit records that they don’t have access to by fixing your flow to run without sharing. Within such a setting, the flows running ignore the field and object-level security, default settings, rule sharing, teams, manual sharing, and territories. Properly Manage Community Pages: With an improved community page Menu, navigating to and editing your pages becomes easier. To see the folder where a page resides, it’s important to search for that page and select it from the search results. Work Item Status for Determining Agent Capacity: This feature helps in determining agent capacity more accurately basis the status of work accepted rather than earlier methods of using open tabs. The tasks allocated to agents continue to remain assigned and reflected even when they are unavailable until the time the task is reassigned or completed. Debug faster and more Flows: The need for manually reverting changes made to the database when you debug an auto-launched flow is now no longer required. You can save yourself the trouble by using the rollback mode in Flow Builder. The debug option in Flow Builder can be used as it includes the Lookup screen component allowing you to set record variables easily.  Conclusion: These are a few of the many Summer 20 release features. If you too are looking to implement any of the summer ’20 Release features, you must consider partnering with a Salesforce implementation partner with extensive knowledge, in-depth experience, and proven results in achieving customer success.    

All through these years, Salesforce users have been leveraging out-of-the-box operational reports, and dashboards to monitor their data, comprehend performance and share results. However, with customer data growing exponentially with every passing day, exploring data manually has become a huge challenge. To address this challenge, Salesforce has come up with its AI (Artificial intelligence) powered advanced analytics solution i.e. Salesforce Einstein Analytics.  Einstein Analytics is a next-generation business intelligence software designed to provide answers to complex issues at lightning speed. It’s intuitive, empowering, and built for mobile. It leads to decisions, discussions, and transactions that are driven by insight, instead of instinct. Einstein Analytics can help you to provide analytics experiences in sales, service, marketing, and IT business so that the users can take action quickly without getting bogged down by complex dashboards. Einstein Analytics helps to explore the large data sets quickly and easily by providing AI-powered advanced analytics, right within Salesforce. It helps Manage datasets, query data with SAQL (Salesforce Analytics Query Language), and customize dashboards, all programmatically. Einstein Analytics allows you to:                                                      Connect to your CRM directly and execute on insights directly in Chatter. Analyze millions of rows of data automatically & get predictive analytics with Einstein Discovery. Explore data & automates action with prebuilt apps. Has similar functionalities on mobile, be it Android or iOS. Einstein Analytics vs Reports & Dashboards  Reports and Dashboards look and behave like Einstein Analytics, but provide very different functionality. It provides an instant snapshot of the metrics that matter to your business, including team performance, lead volume, and conversion rates.  Einstein Analytics is your Data Scientist. It extends beyond Reports and Dashboards to give you all insights into your pipeline, end-to-end customer insight, and historical analytics to help you plan your next best step.  How Can we use Einstein Analytics in Salesforce? If you are using any Salesforce product like Sales Cloud, Service Cloud, you still need to purchase licenses for Einstein Analytics. There are 2 types of Einstein Analytics license: Einstein Analytics Growth and Einstein Analytics Plus. Users’ permissions are defined on their Salesforce user record, granted via a Salesforce permission set. You can access Einstein Analytics via the Analytics tab or the Analytics Studio app (from the App Launcher). All through these years, Salesforce users have been leveraging out-of-the-box operational reports, and dashboards to monitor their data, comprehend performance and share results. However, with customer data growing exponentially with every passing day, exploring data manually has become a huge challenge. To address this challenge, Salesforce has come up with its AI (Artificial intelligence) powered advanced analytics solution i.e. Salesforce Einstein Analytics.  Einstein Analytics is a next-generation business intelligence software designed to provide answers to complex issues at lightning speed. It’s intuitive, empowering, and built for mobile. It leads to decisions, discussions, and transactions that are driven by insight, instead of instinct. Einstein Analytics can help you to provide analytics experiences in sales, service, marketing, and IT business so that the users can take action quickly without getting bogged down by complex dashboards. Einstein Analytics helps to explore the large data sets quickly and easily by providing AI-powered advanced analytics, right within Salesforce. It helps Manage datasets, query data with SAQL (Salesforce Analytics Query Language), and customize dashboards, all programmatically. Einstein Analytics allows you to:                                                                Connect to your CRM directly and execute on insights directly in Chatter. Analyze millions of rows of data automatically & get predictive analytics with Einstein Discovery. Explore data & automates action with prebuilt apps. Has similar functionalities on mobile, be it Android or iOS. Einstein Analytics vs Reports & Dashboards  Reports and Dashboards look and behave like Einstein Analytics, but provide very different functionality. It provides an instant snapshot of the metrics that matter to your business, including team performance, lead volume, and conversion rates. Einstein Analytics is your Data Scientist. It extends beyond Reports and Dashboards to give you all insights into your pipeline, end-to-end customer insight, and historical analytics to help you plan your next best step. How Can we use Einstein Analytics in Salesforce? If you are using any Salesforce product like Sales Cloud, Service Cloud, you still need to purchase licenses for Einstein Analytics. There are 2 types of Einstein Analytics license: Einstein Analytics Growth and Einstein Analytics Plus. Users’ permissions are defined on their Salesforce user record, granted via a Salesforce permission set. You can access Einstein Analytics via the Analytics tab or the Analytics Studio app (from the App Launcher). All through these years, Salesforce users have been leveraging out-of-the-box operational reports, and dashboards to monitor their data, comprehend performance and share results. However, with customer data growing exponentially with every passing day, exploring data manually has become a huge challenge. To address this challenge, Salesforce has come up with its AI (Artificial intelligence) powered advanced analytics solution i.e. Salesforce Einstein Analytics. Einstein Analytics is a next-generation business intelligence software designed to provide answers to complex issues at lightning speed. It’s intuitive, empowering, and built for mobile. It leads to decisions, discussions, and transactions that are driven by insight, instead of instinct. Einstein Analytics can help you to provide analytics experiences in sales, service, marketing, and IT business so that the users can take action quickly without getting bogged down by complex dashboards. Einstein Analytics helps to explore the large data sets quickly and easily by providing AI-powered advanced analytics, right within Salesforce. It helps Manage datasets, query data with SAQL (Salesforce Analytics Query Language), and customize dashboards, all programmatically. Einstein Analytics allows you to:                         Connect to your CRM directly and execute on insights directly in Chatter. Analyze millions of rows of data automatically & get predictive analytics with Einstein Discovery. Explore data & automates action with prebuilt apps. Has similar functionalities on mobile, be it Android or iOS. Einstein Analytics vs Reports & Dashboards  Reports and Dashboards look and behave like Einstein Analytics, but provide very different functionality. It provides an instant snapshot of the metrics that matter to your business, including team performance, lead volume, and conversion rates. Einstein Analytics is your Data Scientist. It extends beyond Reports and Dashboards to give you all insights into your pipeline, end-to-end customer insight, and historical analytics to help you plan your next best step. How Can we use Einstein Analytics in Salesforce? If you are using any Salesforce product like Sales Cloud, Service Cloud, you still need to purchase licenses for Einstein Analytics. There are 2 types of Einstein Analytics license: Einstein Analytics Growth and Einstein Analytics Plus. Users’ permissions are defined on their Salesforce user record, granted via a Salesforce permission set. You can access Einstein Analytics via the Analytics tab or the Analytics Studio app (from the App Launcher). Conclusion Salesforce Einstein Analytics gives the power to harness raw data for real business solutions that make a huge difference. Salesforce customers report tells that Einstein Analytics has boosted their individual and team productivity levels, saving them an average of 10-11 hours per month per IT/sales/operations resource. And the longer they use Einstein Analytics, the more productivity continues to increase. If you wish to implement Einstein Analytics and avail the above-mentioned exciting benefits, you can consider partnering with a Salesforce implementation partner. About Girikon Girikon is a reputed IT consulting company with offices across the USA, UK, Australia, and India. Over the years the company has become one of the established players in the area of Salesforce consulting, Salesforce implementation and Salesforce support space.

Sales Analysis Provides Logical Answers to your Question For every organization, the sales function continues to be the most important function as it plays a significant role in building trust between a customer and a business entity. Organizations usually spend enormously in sales-related activities to gain edge over their competitors. However,  sales related business decisions taken on others advice or by own “gut feeling” could be quite risky that too when a large amount of money is at stake. Sales Analysis is the process which is used to understand, identify and predict sales trend. It leverages the historic data to determine the failure/success of the previous sales drive and helps in identifying the area of improvement. With sales analysis organizations no longer need to take decisions based on their gut feelings as it provides logical answers to their sales-related queries. Importance of Sales Analytics: There are several benefits of incorporating Sales Analytics into the Sales function. Let’s take a quick look at some of them. Fill the gaps: By Analyzing their available data, organizations can figure out where they may have missed out on the opportunity of converting a prospect to a customer. This will eventually help organizations fill the gaps in the sales process, as well as the gaps in their products. Organizations should analyze their product and understand what their competitors are doing to remain competitive, what’s not working for you and how can you fill in the gaps. Increase Retention Rate: If organizations can figure out why any deal got closed, then they can keep their customers happy and build a strong relationship with them. It is important to understand the need of the customers so that organizations can upsell and cross-sell other products to the existing customers, which significantly adds to the revenue. In addition, by looking at the purchasing patterns of your existing customers you can recommend what customers can buy next, based on what these customers have bought in the past. Accurate Sales Forecasting One of the most obvious and important feature of Sales Analysis is the ability to predict the future sales based on the available data. Unlike setting up goals based on the “gut feeling”, historic data gives you an accurate, realistic picture of how much your organization should be able to earn within a specified time period. Competitor Sales Analysis In industries like automobiles, sales made by all the organizations are made available on the public platforms. Organizations can use their competitor’s data to see which product of their competitor is selling the most. They can even get the answer to the question like where and why a particular competitor’s product is selling the most. Based on their analysis they can revamp their product lineup, product pricing, introduce new product etc. Future Decision Making Organizations can even make future decisions like whether an organization need to introduce new products or discontinue any existing product. It even help organizations effectively manage inventory, marketing activities, sales offer roll-out time, manufacturing process etc. More efficient Marketing Sales Analysis helps organizations identify market opportunities and trends to support product marketing. If an organization is planning to launch a new product then it is very important to know the answer of below questions When should the product be launched? Q2. Where should the organization launch the product? Q3. How should it be marketed? Q4. Who is the target audience? All the above questions can be answered by using sales analysis. By having answers to all the above question, organizations can launch their product at the right time and can target the right audience, which will help them have a good sales number. Type of Analysis Sales Analysis could be done in many different ways based on the available data with the organization. Common types of Sales Analysis performed are mentioned below: Product-wise Analysis Organizations can use product-wise analysis to identify which product is selling most and during which time of the year. For example, winter clothes are sold most between November – January whereas summer clothes are sold most between May – September. Based on this analysis, organization can manage the new product launch date, inventory etc. Forecast vs Achievement analysis With the help of Forecast Analysis, organizations can see whether they are able to meet their monthly/weekly/quarterly targets or not. They can even identify how much they should be looking for in the month/week/quarter. Based on their analysis they can make required changes in order to meet the desired organizational targets. Periodic Analysis Periodic sales analysis are the ones which help organizations compare two or more different time period sales. Organizations can analyze the data and see which decisions of the organization has helped them in boosting up the sales and which decisions have led to dip in sales. Conclusion To sum up, Sales Analysis is something which will help you identify the gaps not just in the organization’s sales process but even in other areas as well, like gaps in product, release of the product etc. It even provides a logical solution to fill the gaps in order to increase the sales and reduce the losses. It enables organizations to take decision based on the facts rather than on their “gut feeling”. On being leveraged appropriately, Sales Analytics can help organizations deal with all the roadblocks, which they might encounter during their Sales journey. About Girikon As a global provider of end-to-end IT services, Girikon boasts of a team of certified, and experienced Salesforce consultants, administrators and developers who have the knack for catering to the customer requirement in the most efficient way.