Salesforce Support
Your search for a reliable and cost-effective Salesforce support and maintenance services partner ends here! Girikon smoothens all implementation wrinkles with a service model that makes Salesforce experts available to clients for looking into their Salesforce administrative, integration and development issues with guarantee around minimal risk and outstanding services.
Ensure your implementation works smoothly with reliable support.
Choose an engagement model (onshore/offshore) that suits you best. We will fine-tune ourselves to the one you opt for.
Basic
Offshore – $45 /Hr
Onshore – $130 /Hr
For engagement up to 3 Months
Billing Monthly
Contact Us
Standard
Offshore – $35 /Hr
Onshore – $120 /Hr
For engagement above 3 Months
Billing Monthly
Contact Us
Premium
Offshore – $30 /Hr
Onshore – $100 /Hr
For engagement above 6 Months
Billing Monthly
Contact Us
Configuration and Data Migration
BASIC
STANDARD
PREMIUM
User Management
Security Management (Organization Wide Default, Profiles, Roles, Field Level Security, Sharing Rules, Public Groups)
Object Level Configurations (Object, Tab, Views, Fields, Page Layouts, Record Types, Custom Links, Buttons)
Salesforce Built-in Automations (Validation Rules, Workflow Rules, Formula Fields, Approval, Email Templates)
Data Management (Sandbox Refresh, Data Migration & Updation, Translation Workbench)
Reports, Dashboards
Other Configurations Items
Customization and Integration
BASIC
STANDARD
PREMIUM
Troubleshooting in Apex, VF Pages, Triggers
Outlook Connect, Lotus Notes Connect, Excel Connect
Community Portal, Sites
SF Mobile
Advanced Integration
BASIC
STANDARD
PREMIUM
Computer Telephony Integration
Salesforce to Salesforce
API & Webservices
Single Sign-on
Any Time Support
BASIC
STANDARD
PREMIUM
24*7 Telephone Support
Our Salesforce support & management services include:
Salesforce Monitoring
We let you focus on your key business areas while we take over the Salesforce implementation monitoring activities. We constantly strive to implement best practises, identify improvement areas and devise related action plans.
Salesforce Maintenance
We provide user management, standard/custom object maintenance, data management, security management and package maintenance related support services.
Salesforce Custom Development
Girikon’s onshore / offshore Salesforce team members are differentiated by their unique combination of deep Apex and Visualforce development skills along with seasoned business analysis experience. We know when to innovate and when not to try to reinvent the wheel i.e. when to custom develop to realize the full potential of Salesforce and how best to use Salesforce’s established features. We have several man-years of experience in developing custom features for standard Salesforce applications.Learn more…
Salesforce Help Desk
High End-user adoption rate is a success metric for CRM implementations. Girikon’s onshore / offshore Salesforce support team offers comprehensive training and help desk services to ensure widespread adoption.Learn more…
Why Choose Us
Quality with On Time Delivery: Being an ISO 9001:2008 certified company, we are committed to strive for continuous improvement and superior performance in all aspects of our business. We take pride in delivering on-time, every time while maintaining the highest quality standards.
Experienced: Girikon has over 300+ Techno-wizards and consultants working onsite / onshore and offshore for Fortune 1000 companies. We have delivered more than 200 Salesforce projects giving us an experience of over 1, 50,000 hours in Salesforce support, implementation, consulting, integration, migration, customization and Force.com development.
Blended Onshore/Offshore Model: Our business model revolves around ensuring cost effective onsite consulting followed by a mixed onshore-offshore based solution delivery. By switching between permutations & combinations of the team configuration as per requirement, we maintain the highest quality levels with significant cost reduction in comparison to other companies in the domain.
Complete Onshore Model: If project demands, we can put complete onshore team to ensure success of the project.
Flexible: As a flexible Salesforce partner, we give our clients the flexibility to choose a suitable service model from day one of project initiation and remain open to customization at a future date. All our clients get undivided attention; just great service and no attached overheads of larger companies.
You Own the IP: You will own the source code and Intellectual Property of the work we do for you under our agreement.
Salesforce Integration Services
As Salesforce Integration Partners, Girikon understands with the rapid increase of cloud / mobile / social platforms customers are left hamstrung by siloed platforms because these platform have individual characters, functions etc. Siloed systems offer little or no visibility into an organisation’s business processes and require manual interventions to fill in transaction gaps.
Girikon Salesforce Integration Consultants with many years’ experience identify solutions to siloed system issues for their customers. These Salesforce Integration solutions always prove to be enabled high interoperability, intuitive in design and user-friendly. Our Salesforce Integration Services are cost-effective and can incorporate a solution across all applications including Microsoft, Oracle, Abode, SAP etc., data management and the organisation’s business processes.
Girikon’s view is that all applications be it internal and external need have a seamless integration. Only then, the software will provide a collaborative experience for all users, enable streamlined data flows and effective governance across all business processes.
Girikon’s onshore/offshore Salesforce Integration Consultants have the expertise to enable Salesforce integrations across systems and data that reside both on-premises and in the cloud.
Salesforce Integration Services using Middleware Technology
Girikon, a Salesforce Integration Company has extensive experience with Middleware technologies that eliminate a major chunk of the complexities and the pain of integration. The role of a middleware technology is critical where businesses require a connection with legacy systems, cloud and SaaS applications, and business management software such as SAP and Salesforce. Girikon’s Salesforce Consultants are Integration experts and provide solutions to get the right mix of integrations between each system that take into consideration accurate data formats and protocols.
Girikon’s offshore Salesforce Integration Consultants will work with you to automate your business processes and enable secure sharing of data across numerous applications by integrating disparate systems and services.
Salesforce Integration Services using Connectors
Use Girikon as a Salesforce Integration Partner and take advantage of the broad experience in creating custom connectors and adaptors on the Force.com platform and can also help design and develop custom data integration tools to meet your distinct business requirements.
Connector based integrations enable seamless and highly effective two-way user-encounters
Girikon can also assist with:
Master Data Management (MDM)
A Salesforce Integration Company, Girikon understands the large investments made into CRM software implementations and the importance of a positive ROI to our customers. Girikon’s view is that organizations need to move to a more integrated CRM approach where all the operational master data even products and services are assembled from the data silos, de-duplicated, cleansed, enriched and synchronized across domains.
This results in a ‘single version of the truth’ for the master data that proactively protects data quality enabling a 360-degree view. Girikon’s offshore Salesforce Consultants provide comprehensive master data Cleansing and Standardization services for enhanced ROI through consistency in customer experience, better decisions and reductions in risk.
Data Governance
Using Girikon as a Salesforce Integration Partner can assist with data governance initiatives to enable data quality and consistency.
Our Salesforce Integration Consultants will work with you to define, design and implement effective and sustainable data governance structures, strategies, practices, and policies. You can then validate business policies, highlight data issues, automatically monitor compliance of data and manage all data issues with the critical operational control from stakeholders across the organization.
Why Choose Us as Your Salesforce Integration Partner
Quality with On Time Delivery: Girikon is an ISO 9001 certified company, we are committed to a quality delivery outcome and strive for continuous improvement and providing superior services across our entire business.
We take pride in delivering on-time, every time while maintaining the highest quality standards.
Experienced: Girikon’s team comprises of 300+ dynamic, seasoned and qualified professionals who have a vast experience in Information Technology, experience with leading Technology Platforms and vast industry experience. We boast greater than 70 individual Salesforce Consultant Certifications, are proud of our Strong Customer Testimonials and have delivered over 400 quality projects on time and on budget.
Girikon’s Salesforce Developers work onsite/onshore and/or offshore. Our customers and services are many and varied, from Fortune 500 companies implementing large E-Business programs to small-medium enterprises implementing sophisticated solutions to gain a competitive advantage.
Girikon’s Salesforce Integration Services experience of over 150,000 days in Salesforce Support, implementation, consulting, integration, migration, customization and Force.com development.
Blended Onshore/Offshore Model: Girikon’s business model is designed to ensure a cost-effective quality outcome. Our onsite Salesforce Consulting Services are backed up by our Offshore Salesforce Development Team ensuring a quality solution and on time delivery. By switching between these two combinations of onshore and offshore teams, Girikon ensures flexibility while meeting the customer’s requirements.
We always maintain the highest level of quality with a significant cost reduction in comparison to our competitors using this model. 100% Onshore Salesforce Consultants can also be rewarding for our clients and therefore an option and ensure a successful project outcome.
Flexible: Girikon prides itself on the flexibility we provide our clients once we become your trusted Salesforce Integration Partner. You choose a models which is suitable to your needs. Salesforce Consulting Service model can last until the end of the engagement or can be customised at a future date. All our clients get all our attention, a great service with no overheads like our competitors.
Intellectual Property: You own the source code developed and Intellectual Property Rights of the development work we do for you under our agreement.
Salesforce Development Services
Girikon are Salesforce Experts and an excellent choice to be your Salesforce Development Partner. Girikon, a Software Development Company will meet your requirements with a variety of services such as Salesforce Implementation, Support and Salesforce Development Services including customization and Integration. Our experienced and Certified Salesforce Developers, Administrators and Architects are available onshore and offshore, we ensure the Offshore Salesforce Development for your implementation is made simple, less time-consuming and comparatively Cost-Effective for all our customers.
Girikon’s delivery models provide the flexibility to establish a balanced onshore/offshore model and agile development processes. Our Salesforce Development Company provides the assurance of a high accelerated delivery timelines driving huge reductions in Time-to-Market and costs.
Our Salesforce Implementation services include:
Salesforce Consulting Partner
We listen, we explore and get a clear understanding of your Salesforce Products and the vision you have for your targeted user base and volumes, the use case scenarios and related budgetary constraints. Our experienced Salesforce Consultants will recommend a Salesforce adoption strategy and a licence package which suits your users, product and budget.
Develop a Strategy and Execute with Girikon
Girikon’s collaborative approach assists with the development of a pragmatic roadmap Salesforce Adoption. A clearly defined Strategy, Roadmap and Change Management methodology will ultimately bring you success and helps you to engage with your customers, employees and transform the way you do business. Our method assists you to re-define, re-invent and fine-tune your business processes to meet your goals.
Girikon will not be matched in the depth and breadth of Salesforce Consulting Expertise and proven experience in implementing solutions across industries. Our Salesforce Development Services translates your requirements into real business outcomes and real solutions which extend the boundaries of possibly, drives innovation and positive bottom line results.
License Salesforce Consulting
Try our Salesforce Consulting – Licence services. Our clients benefit from the experience gained from our Salesforce Consultants and their Licencing knowledge. With so many Salesforce licences on offer it sometimes is confusing to work through what is the suitability of the product and the most cost-effective licence type for your business. Additionally, license costs can be very costly when there are plans for larger more complex requirements deployments.
Our Salesforce Consultants frequently advise clients how to choose a custom-fit licencing combination to meet requirements including suitability of functionality and budget limitations.
Sales & Service Cloud Implementation
At Girikon we believe a great sales strategy is what makes our customer’s conversion of opportunities to sales while effective service strategies help our customers retain customers.
Salesforce Sales Cloud can make all the difference in engaging and selling to both prospects and existing customers while Salesforce Service Cloud can enhance your external and internal service capabilities to improve productivity with reduced costs.
Our certified Salesforce consultants will setup, configure and customize Salesforce Sales & Service Clouds to become the supporting pillars of your business. Business processes can then be automated and optimized through workflows, approval processes and email templates. Highly effective custom reports and dashboards will be created for holistic insight into your business.
Salesforce Development & customization
Girikon’s
offshore Salesforce Development Services
team members differentiate themselves by their unique combination of Apex and Visualforce development skills along with experience across industries. We never miss an opportunity to innovate. It is a constant striving to be on the lookout for and recommend ways to automate, streamline, and even simplify complex business processes. As a Salesforce Development Partner our goal is to realize the full potential of Salesforce and how best to use its established features.
With many years of experience developing custom features our onshore/offshore Salesforce development team have the right skills, experience and attitude to enhance standard Salesforce applications and deliver custom business solutions that are secure, fast to market, at a competitive costs and meet all requirements.
Salesforce Communities
Salesforce Communities offer branded spaces for your employees, customers, and partners to connect, share information and collaborate. Multiple Salesforce Communities can be created and customized to meet business needs with seamless transition.
Girikon provides a comprehensive set of Salesforce Development Services enable our customers to design, deploy, enhance and support online social Salesforce Communities. The advantages of this are:
Driving more sales by connecting employees with distributors, resellers, and suppliers;
Delivering world-class services by providing customers a knowledge base and somewhere to get answers to queries;
Manage social listening, content, engagement and workflow; all in one place
Salesforce Integration
Girikon’s offshore Salesforce team can help enterprises integrate their Salesforce solution to other cloud/on-premise applications using both cloud APIs and/or middleware. Girikon conducts a thorough Discovery Phase and assessment, one of Girikon’s Salesforce Architects designs the customised integration and Girikon’s team then implements by the following steps:
Design and development of cloud API and/or middleware-based integrations
Develops and deploys the integrations
Integration Quality tests
Monitoring and managing the integrations
Enhance integrations as required
Salesforce Support & Management Salesforce Data
Girikon’s Offshore Salesforce Development centre is experienced and well-equipped to undertake even the most complex Salesforce Support engagement.
Girikon’s Salesforce Data Management services includes data extraction, cleansing, de-duplication, standardization, validation and re-import into Salesforce. Girikon’s team have many years’ experience with high profile customers, taking stewardship of the data management and delivering a quality result.
Salesforce Mobile App Development
Girikon’s Salesforce Apps are second to none and listing on the Salesforce APP exchange. Girikon can assist in opening the doors of limitless business possibilities. Girikon experienced Salesforce App Consultants can combine the Salesforce.com powerful platform with a mobile technology presence.
Girikon will empower you with a seamless, scalable, and secure mobile ecosystem for your business sponsors, field executives, distributed employees, and partners.
Why choose us as your Salesforce Development Partner
Quality with On Time Delivery: Girikon is an ISO 9001 certified company, we are committed to a quality delivery outcome and strive for continuous improvement and providing superior services across our entire business.
We take pride in delivering on-time, every time while maintaining the highest quality standards.
Experienced: Girikon’s team comprises of 300+ dynamic, seasoned and qualified professionals who have a vast experience in Information Technology, experience with leading Technology Platforms and vast industry experience. We boast greater than 70 individual Salesforce Consultant Certifications, are proud of our Strong Customer Testimonials and have delivered over 400 quality projects on time and on budget.
Girikon’s Salesforce Developers work onsite/onshore and/or offshore. Our customers and services are many and varied, from Fortune 500 companies implementing large E-Business programs to small-medium enterprises implementing sophisticated solutions to gain a competitive advantage.
Girikon’s Salesforce Development Services experience of over 150,000 days in Salesforce Support, implementation, consulting, integration, migration, customization and Force.com development.
Blended Onshore/Offshore Model: Girikon’s business model is designed to ensure a cost-effective quality outcome. Our onsite Salesforce Consulting Services are backed up by our Offshore Salesforce Development Team ensuring a quality solution and on time delivery. By switching between these two combinations of onshore and offshore teams Girikon ensures flexibility while meeting the customer’s requirements.
We always maintain the highest level of quality with a significant cost reduction in comparison to our competitors using this model. 100% Onshore Salesforce Consultants can also be rewarding for our clients and therefore an option and ensure a successful project outcome.
Flexible: Girikon prides itself on the flexibility we provide to our clients once we become your trusted Salesforce Development Partner. You choose a models which is suitable to your needs. Salesforce Consulting Service model can last until the end of the engagement or can be customised at a future date. All our clients get all our attention, a great service with no overheads like our competitors.
Intellectual Property: You own the source code developed and Intellectual Property Rights of the development work we do for you under our agreement.
Mobile application development is a set of processes and procedures involved in writing application software for small, handheld or wireless computing devices such as smart phones, PDAs, EDAs or tablets.
In Mobile App development process, Mobile User Interface (UI) Design is also an essential part considering constraints & contexts, screen, input and mobility as outlines for design.
One critical difference between Mobile application development and traditional software development, is that mobile applications (apps) are often written specifically to take advantage of the unique features a particular mobile device offers. So, the development should be centric on optimum performance for a given device, even when application is interacting with external applications.
In such a scenario (interaction with external world) REST API is the best option. REST stands for Representational State Transfer & it is a simple stateless architecture and a communication approach that generally runs over HTTP.
REST is preferred over SOAP (Simple Object Access Protocol) for development of web services as the latter is quite heavyweight and consumes comparatively greater bandwidth. Owing to its decoupled architecture and lighter weight communications, REST usage is very prevalent in mobile applications. It is a better fit for use over the Internet and easily binds with cloud-based APIs like those of Amazon, Microsoft, and Google.
Here is an example to ” Create REST API client Async in android ”
1. This is AsyncTask which will run in background with affecting the UI.
import java.io.BufferedInputStream;
import java.io.BufferedReader;
import java.io.IOException;
import java.io.InputStream;
import java.io.InputStreamReader;
import java.net.HttpURLConnection;
import java.net.URL;
import android.os.AsyncTask;
public class CallRestApi extends AsyncTask
{
public AsyncResponse delegate=null;
public CallRestApi(AsyncResponse asyncResponse) {
delegate = asyncResponse;//Assigning call back interfacethrough constructor
}
@Override
protected void onPreExecute() {
// if you want, start progress dialog here
}
@Override
protected String doInBackground(String… params)
{
String urlString = params[0];
String resultToDisplay = “”;
InputStream in = null;
try
{
URL url = new URL(urlString);
HttpURLConnection urlConnection = (HttpURLConnection) url
.openConnection();
in = new BufferedInputStream(urlConnection.getInputStream());
resultToDisplay = convertStreamToString(in);
in.close();
} catch (Exception e)
{
System.out.println(e.getMessage());
return e.getMessage();
}
return resultToDisplay;
}
@Override
protected void onPostExecute(String result) {
// if you started progress dialog dismiss it here
delegate.processFinish(result);
}
private static String convertStreamToString(InputStream is)
{
BufferedReader reader = new BufferedReader(new InputStreamReader(is));
StringBuilder sb = new StringBuilder();
String line = null;
try
{
while ((line = reader.readLine()) != null)
{
sb.append(line + “\n”);
}
}
catch (IOException e)
{
e.printStackTrace();
}
finally
{
try
{
is.close();
}
catch (IOException e)
{
e.printStackTrace();
}
}
return sb.toString();
}
}
2. Create Interface for getting result.
This is for getting AsyncResponse in the activity class
public interface AsyncResponse {
void processFinish(Object output);
}
3. Call REST API client from activity class
private void functionName(String newUrl)
{
CallRestApi client = new CallRestApi(new AsyncResponse()
{
@Override
public void processFinish(Object output) {
String responseResult = ((String) output);
});
}
try
{
client.execute(new String[] { newUrl });
}
catch (Exception e)
{
e.printStackTrace();
}
}
Enjoy 🙂
Avinash
That is all for this article, in case you need Salesforce Implementation Services for any Salesforce related work, then please feel free to reach out to sales@girikon.com
Connectivity is the key in the modern world. Everyone is looking at 24*7 connectivity to achieve the highest levels in sales, marketing and services.
The Salesforce1 Customer Platform has a bouquet of new APIs, mobile tools and more to enable you to connect to all your devices and to all your customer data. It empowers and prepares you for this new word where hyper-connectivity is setting new standards of expectations among customers. The platform readies you for very personalized customer service with real-time insights into customer problems and needs.
With Salesforce1 you can get the following features :
All your sales, service, and marketing data at your finger tip
Instantly bring your customizations like workflow, permissions, and sharing settings to mobile.
All your custom objects, fields, and any app you’ve integrated or built declaratively is now mobile.
The apps you’ve downloaded from the AppExchange are now accessible from anywhere.
Global and contextual actions you’ve created for the publisher.
View all the posts and processes that need your attention in the notifications center.
Connect with other employees and collaborate on sales opportunities, service cases, campaigns, and projects.
Access everything you need from your favorite device, iOS, or Android.
With complete and open APIs, developers can build the next generation of apps today. Mobile-ready and more accessible, it’s the fastest way to connect anything to everything. And sell, service, and market on any device. Everywhere.
That’s all folks for today. That’s all for this article, in case you need Certified Salesforce Consultant then please feel free to reach out to us at sales@girikon.com
Salesforce is world’s game changing technology and CRM cloud software addresses all your customer interface concerns. It is a company specializing in software as a service.
Salesforce.com is a global cloud computing company which has also expanded into commercial applications of social networking through acquisition. Salesforce.com is generally used to refer to the CRM functionality (the sales, service and marketing applications) and Force.com is generally used to refer to the underlying platform (the database, code, and UI on which all the apps are built). i.e. Force.com is a platform where you can develop your own application.
Salesforce.com is Sales(CRM) and Service applications which were developed and running on the Force.com Platform.
Salesforce.com is SaaS(software as a service) and Force.com is Paas. Force.com is Salesforce.com’s cloud computing platform as a service (PaaS) development framework.
Salesforce.com CRM is broken down into several sections:
Sales Cloud
Service Cloud
Data Cloud
Marketing Cloud
Collaboration Cloud(including Chatter)
Analytics Cloud
And Custom Cloud (including Force.com)
Girikon provides Best Salesforce Consulting Services.
Cheers!
Pramod