salesforce consultants

How imperative is it to get the right level of Support for your third-party software? What level and type of Support do you need to underpin your whole business? There are a few options including setting up an internal support team, relying on the third party software provider for all levels of support which could cost hundreds of thousands of dollars or engage a specialised support partner with the same level of knowledge and experience as third party software provider with added benefit of in depth industry experience and spends time with their customers to understand the business and its processes. Below I will examine the options and provide some examples where a Salesforce Support Services partner such as Girikon could be the answer to all your support needs. Internal Support Teams Internal support teams often struggle to keep up with internal stakeholder demands and in some instances lack the capacity and capability to deal with issues, defects and enhancement requests from their third party software providers. Setting up an internal Support teams can sometimes be a long and tedious process. Firstly, the organisation needs to determine an appropriate support framework to underpin the business including the level of support to be provided, providing an effective interface between the organisation and the third-party provider and setting up the capability and systems to underpin the internal support structure. Once the support framework is designed, suitable and capable operational staff are required to implement. This will include selecting the right candidates, assessing appropriate skill sets, training regimes, familiarisation and understanding the business and what is unique about the business. In some cases, organisations setup internal support teams with ease. This is due to effective planning and experience in house. Girikon offer these type of organisations with highly skilled, certified and experienced Salesforce Consultants to work collaboratively with internal Support teams at cost effective rates with the flexibility of onshore or offshore models to suit. Software Support Providers Entering an annual support contract from the organisation’s 3rd party software provider such as Salesforce can sometimes be costly and gives the organisation access to a level of support which may or not suit the organisation’s needs. In some cases, the software provider’s support team resources often differ from the project team who successfully managed the software implementation. How often do we encounter a sub-standard handover from Implementation to BAU where there is little to no documentation or the lack of enough training to support staff? In these instances, there is a requirement for Subject Matter Experts (SME) to be internally selected to champion the software support, acting as the interface between internal stakeholders and the software provider and in some cases triaging issues coming through from internally stakeholders. SME must then in turn determine if the issues are appropriate to log, the priority of issues and follow through on service levels. Usually the SMEs are employed to do a specific role outside of support in the organisation and taking up the SME title is usually casual or part time due to many reasons including showing a level of interest, being a conscientious employee, the employee’s technical abilities or just being thrust into a position due to resource constraints. When an organisation chooses to proceed with the option for 3rd Party Software support it is important to ensure that all business processes are well documented and how the software is used including who will be completing updates after every upgrade, a support process is established to ensure all responsibilities are known and communicated to all stakeholders. This will ensure the unnecessary pressure is not placed internally on SMEs and the level of support and service is in line with the organisation’s expectations. In some cases, organisations work through the Support process early in the journey with their 3rd party software providers and have a well-established support framework to underpin the organisation’s operations. Girikon offers an alternative to this type of support service for organisations using Salesforce. Girikon will spend time understanding your business processes, document required artefacts to ensure knowledge about the business is not lost. Girikon’s end to end Salesforce support process includes a robust support model, best practice framework and highly skilled, certified and experienced Salesforce Consultants to deploy immediately. Girikon works with your staff at cost effective rates with the flexibility of onshore or offshore models to suit any size business. Specialised Salesforce Support Services Partner When it comes to Salesforce Support Girikon offers a cost advantage by using both onshore and offshore resourcing model blended to ensure maximum efficiencies. Girikon’s quality is guaranteed, extensive experience across industries and Salesforce products and most importantly customer testimonials to provide a level of confidence to all stakeholders. As a Salesforce Implementation Partner we focus primarily on providing the highest of service to our customers; • Through Girikon’s on-shore presence it takes the time to understand the business, the processes and the culture of the organisation • Girikon’s Salesforce Consultants design a bespoke support solution to ensure maximum effectiveness in set up and BAU. • Girikon a Salesforce Consulting Partnerunderstands the importance of providing consistency through the implementation and go live period and prefers to be involved early in the project to ensure this consistency. • Girikon provides Salesforce Supports across time zone which is ideal for globally diverse companies If you are searching for a Cost-Effective Salesforce Support Services, your search can end here! Find out more at https://www.girikon.com/salesforce-support/. Please share your feedback for this article, in case you need Salesforce Consultant, Salesforce Implementation Partner or Salesforce Development Services then please feel free to reach out to us at sales@girikon.com

The success of any software implementation depends on the user adoption rate. In any organization, a new system is implemented for the betterment of its employees as the new system eliminate some or all redundant process, manual efforts. Well, it is not necessary that the newly implemented system does the above-mentioned work. In short, it helps in boosting the employees’ efficiency. The same goes for Salesforce Implementation . If your employees’ are not used to Salesforce environment, then it will be quite difficult for the users to adopt the system and work on it on the daily basis. “There are innumerable reasons determining why users are not adopting a new system. In the below segment we will be discussing those factors and solution for solving them and getting more and more users onboard. Training Sessions for the End Users: It is important to provide full-fledged training, especially to the immediate end users before switching to a new Salesforce solution. Video, tutorial, live demo, webinars on UAT Mode proves to be quite beneficial and helps a lot in adapting. One can also provide customized training for different users depending on their permission, groups. When the employees attend the training, they share their doubts, feedback about the solution which in turn helps in making the solution even better for the employees. Prepare the End-users: It is important to keep your users notified that a new system will be introduced to them for their daily work. You can do this 1 month or 15 days prior to the implementation depending upon the system. You can start with pamphlets, newsletters, etc., and as the implementation day approaches you can organize one to one training so that user adoption is smooth and the user will also not find that hard to settle with the new system. User Manual for the users: It is a good practice to provide User Documentation of newly developed system so that the end users can refer that document whenever they get stuck. User manual with system images gives more clarity and helps the end users to find the solution easily. Realize your users the need of new system: It is vital to explain the need for introducing a new Salesforce solution to the end users and what benefit can one achieve from the new solution so that the adoption is less complex. Implement the new system in sync with the existing business flow so that the users can understand it and find it not hard to adapt it. Provide support to the end users after implementation: After the implementation, provide hands-on training to the users and resolve all the queries asked by the users. Sometime, a user may get confused by seeing new user interface may end up asking minor questions. All you have to do is be patient and answer all the questions asked and show them how to achieve it. That’s all for this article, in case you need a Salesforce Consultant , Salesforce Implementation Partner or Salesforce Development Services then please feel free to reach out to us at sales@girikon.com Girikon is a one-stop destination for Salesforce Development related work having its offices in USA, Australia and India

Salesforce Community – A branded space for your employees, customers, and partners to connect. Different business encounters different problems and consequently in order to fulfil the varied business requirement we need a hundred different solutions. Salesforce is the most commonly used CRM tool around the globe, introduction to the community helps business users collaborate among staff, funders, members, volunteers and other supporters. The launch of such platform has made business users connected with all the customers on a single place as per their shared interest. Some businesses have also adopted this platform as a standalone platform in managing their client relationship. What is Salesforce Community Cloud? Community Cloud is a social platform from Salesforce.com that is designed to connect and facilitate communication among an organization’s employees, partners and customers. For example, if your customer wants to know how many different products are there for choice, he doesn’t have to wait for your team to respond, he can see all the list on the community portal. If the company had a million customers and had to face a million requests a month its satisfying to present the customer with an updated database. The solution to the problem is given by Salesforce in form of Community cloud that gives all the customers access to the Salesforce data so that they themselves can reach the product list and can also filter them as per their significance. Apart from this, the business user can manage the access level of all the customers as per their association with the business. This is all taken charge by the Salesforce in order to maintain specific information visible to the users as there may be millions of customers and all they have the different type of involvement with the business. It is an awesome way to share information, collaborate internally on projects/tasks, or communicate with customers in a more personalized way. Salesforce community cloud is accessible with Enterprise, Performance, Unlimited, and Developer editions of Salesforce. Communities can serve a business by, 1. Driving more sales by connecting your team with your distributors, resellers, and suppliers.> 2. Delivering world-class service by giving customers one spot to get all their solutions within least time. 3. Managing social listening, content, engagement, and workflow in one place. The use of community cloud may vary business by business, however, in the nutshell, it’s a way to share information accumulated in Salesforce without building costly users. There are many features on the community cloud and many tricks on how it can help drive your business smoothly. Communities allow creating user ID and Passwords, or access for the users. However, instead of manually creating access, a business can leverage Salesforce’s Social Sign-on features. This allows access to the community through different social networks like LinkedIn, Twitter, Facebook, and Google, or even leverage Salesforce, Amazon, or even Azure Active Directory to permit login. Salesforce also supports OpenID Connect standard. It also has some pre-built templates for business use and also gives the advantage to create front-end templates for community portal. For most simple use-cases, the user can customize it little for specific needs. However, giving it better look and feel business users prefer designing it via custom Visualforce force pages. The custom template allows the customized way to log-on users to the community. The login and logout screen can be customized to match your website or brand UI. It also enables users to register themselves for a community through self-registration pages. We as a Salesforce Consulting Partners has observed how our clients get profited after practising Community.

For any sized business, one should have a robust and efficient CRM (Customer Relationship Management) software solution to increase the productiveness and revenue of your organization. Now the question comes to one’s mind is which CRM to choose for your business? Selecting an ideal CRM is utmost crucial for your business as with the help of this tool you will manage your leads, customer services, sales, etc. According to the Gartner Report, the Customer Relationship Management Software Market Grew 12.3 % which means people all around the world are relying on CRM for managing their business. There are abundant of CRMs available to serve your business needs but one should be careful while selecting the right CRM for your business. Before proceeding towards an ideal CRM, let us understand few important parameters which you should check before selecting a CRM. Available for any (small/mid/large/) scale business or Non-Profit Organization. Pricing Features like lead to opportunity management, Reporting Management, Customer Service Management. Automation of the CRM as per the need for Workflows, Approval, Flows, Triggers, etc. Report Generation, Sales forecast, etc. Integration with Social Media Platform, Email Marketing Platform. Ability to implement a new feature on CRM by installing 3rd party tool or by customization. Overall security of data. Compatibility with all devices and available as an app for the mobile user. As per the recent article “Best CRM Software 2018”, it is understood that Salesforce.com’s Customer Relationship Management (CRM) service is the best CRM for your business and it matches with the above mentioned parameters as well. In this article, I will be explaining to you why you need Salesforce Services for your business and how it will help you in the long run. Talking about the Salesforce CRM, it helps in the lead to opportunity management, getting reports by taking various parameters into consideration. If you need any particular feature in your CRM which can enhance the process, then you can also install a third-party app from the AppExchange. You can also take help from Salesforce Consultants who can assist you in guiding and developing a complex solution in Force App Cloud.com. These solutions make your CRM even powerful. Salesforce also offers Community Cloud with the help of which you can connect and collaborate with your clients, vendors, employees to form communities. You can handle articles, FAQs for your portal easily and your customer can find the solution to the general problems on your portal itself. Your customers can also create cases from your portal (community) and that case can be assigned to the agents or the case can be escalated based on the workflow. With the help of Community Cloud, you can offer the best customer support services to your customers and boost up your sales. Next we have Salesforce Marketing Cloud, with the help of which you can manage various email campaigns, Social Media Marketing, Advertising, B2B Marketing Automation for lead generation, product promotion on various social media platforms, and much more. You can shoot emails for different purposes and track their report. It is always beneficial to have some forecast, logical recommendations with an explanation, about your business so that you can avoid taking the wrong decision which can affect your sales figure. Einstein Analytics does the same for your business by prediction. It analyses the data in the system and then gives you the recommendation for your business. Now we have come to the end of this article, I hope this will help enlighten you about the Salesforce Services and how it can benefit your business. In case you need help in any of the above Salesforce Consulting Services, then you can surely contact us. We are a Salesforce Consulting Partner and offering out-of-the-box solutions.

With Shield, Salesforce looks to strengthen its promise of taking its Trust Services to the next level. Now, even industries with regulatory and compliance requirements such as Financial Services, Healthcare, and Public Sector can leverage the speed and innovation of cloud computing with the assurance of highest level of data protection, availability, and performance. The needs of specific industries can vary depending on the criticality of the data that they manage and use. While some may need to track sensitive customer being exported others might need to encrypt them or maintain an audit trail of data to safeguard data integrity. The understandably high pressure of balancing the shift to cloud platforms with meeting compliance needs has deterred several organizations from making the shift thereby being bereft from the benefits that it promises to bring along! Salesforce Shield is a premium set of integrated services built natively in the Salesforce1 Platform. With it, comes the capability to track the way in which one’s sensitive data is being used & handled. It certainly is a strong empowering tool for customers with complex governance and compliance needs to be able to track data going back up to ten years along with sensitive data encryption if they so desire. Salesforce Shield includes the following core services: Event Monitoring: This feature gives customers the transparent visibility into which users are accessing what kind of data along which the actions that they are taking on it. Field Audit Trial: Salesforce customers now have the ability to go back & check their data state up to 10 years. It provides Audit trial data for up to 60 fields per object. Platform Encryption: All sensitive data can now be easily encrypted at rest (at the metadata layer) without hampering any business functionality. Transaction Security: Users can add various processes to Event Monitoring using the transaction security feature. Specific events can be configured with Salesforce to trigger actions as required. For example: When any User tries to access the Salesforce from any unsupported browser it will not provide access. The Shield Platform works through the combination of the tenant key (available with the customer) and a master secret controlled by Salesforce to generate the org-specific data encryption key. This key is used to encrypt sensitive data stored in standard and custom fields, files, and attachments. The derived keys are never persisted to disc, ensuring maximum security for encryption keys. Setup Salesforce Shield Setup -> Security Controls -> Platform Encryption Create Tenant Secret Enable encryption for files, fields, and attachments Assign permission to generate, rotate, and archive your org’s keys If user has the permission to “View Encrypted data”, then the data gets decrypted before presenting it for user Fields with the following field types: Text, Long Text Area, Phone, Email and URL in standard or custom objects can be encrypted

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Our service engagement brings in the best combination of cost and value for our customers, which results in long-term success for them." } }, { "@type": "Question", "name": "Which industries do you have expertise in?", "acceptedAnswer": { "@type": "Answer", "text": "Our Global operations empower us to provide Salesforce Consulting Services in Education, Financial Services, Government, Automotive, Pharmaceutical, HealthCare & Life Sciences and Energy & Utilities industries worldwide." } }, { "@type": "Question", "name": "How can a Salesforce Partner benefit your business?", "acceptedAnswer": { "@type": "Answer", "text": "To unlock the true power of Salesforce, you need a professional who understands not only your business but also Salesforce and its nuances. 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Post a health check-up, the partner will submit a detailed report of assessment of the state of the system along with recommendations." } } ] } .ourscs-section .flexd{display: flex; flex-wrap: wrap;} .ourscs-section .SCS-box{ margin: 0px 0px 50px 0px; } .ourscs-section .SCS-box .scs-box-icon img{ max-width: 150px; max-height: 100px;} .ourscs-section .SCS-box .head{ font-size: 22px; line-height: 32px; color: #fff; font-weight: 600; margin: 5px 0px 5px 0px; padding: 0px; } .ourscs-section .SCS-box p { font-size: 16px; line-height: 24px; color: #fff; font-weight: 300; margin: 0px 0px 10px 0px; padding: 0px; } .ourscs-section .tabbtn { margin: 15px 0px 0px 0px; } .ourscs-section .tabbtn a { background-color: #4badf2; padding: 8px 12px; border-radius: 5px; font-size: 14px; font-weight: 600; color: #fff; } @media only screen and (min-width: 0px) and (max-width: 767px) { .ourscs-section { display: block; } } Our Salesforce Consulting Services Implementing Salesforce goes beyond simply launching systems. It involves the synergy of people, processes, and technology to attain success and drive more efficient outcomes. Our suite of Salesforce consulting services encompasses: Salesforce AI Services Our expertise lies in offering Salesforce AI services (driven by Salesforce Einstein) to help businesses leverage AI for various strategic and operational benefits. By leveraging AI-powered chatbots, businesses can improve response times and augment customer satisfaction. Learn More Salesforce Implementation Services Our focus remains on delivering solutions that resonate with users and yield tangible results, all while prioritizing key essentials such as data integrity, robust architecture and more. Learn More Salesforce Support Services We provide comprehensive support for Salesforce, including platform maintenance, regular enhancements, optimization and more. Learn More Salesforce Integration Services Our expertise in Salesforce integration services enables organizations to streamline their business processes while fostering enhanced collaboration across their organization. Learn More Salesforce Migration Servicess We devise effective strategies to facilitate seamless data migration, ensuring hassle-free business operations. Learn More Salesforce Managed Services Our team of Salesforce consultants offers strategic guidance throughout development, deployment, and ongoing support to fuel your business growth. Learn More Connecting businesses and customers together by leveraging Enterprise Data As a powerful customer relationship management (CRM) platform, Salesforce enables organizations to manage different business aspects, as well as their sales process. Besides managing customer data, Salesforce automates marketing campaigns, tracks sales opportunities, and analyzes the performance of their sales and support teams. Its various applications and tools provide visibility into all customer interactions, helping improve collaboration across departments and streamline processes. For growing organizations, Salesforce consultants can play an important role in scaling operations and accelerating growth. Alankar Anibha Delivery and Service, Director (Based in Phoenix, USA) Salesforce Consulting Services Navigate Your way to Success with our AI-enabled Salesforce Solutions. 200+ Salesforce Consultants 400+ Salesforce Certifications Salesforce Partner Since 2015 Average rating 4.9/5 Schedule a free Consultation Our Proficiency Across Several Salesforce Products Sales Cloud We utilize the Salesforce Sales Cloud to enhance and personalize your sales cycle, enabling improved customer service.   Service Cloud Our services encompass Salesforce Service Cloud implementation, integration, migration, customization, and other related solutions aimed at delivering optimal customer service.   Marketing Cloud We manage and execute your marketing campaigns efficiently through Salesforce Marketing Cloud Services.   Salesforce Einstein Analytics Leverage our Salesforce Einstein Consulting Services to fully exploit the potential of Salesforce Einstein, enhancing your company’s operations   Salesforce CPQ We help streamline pricing management while accelerating billing processes with our Salesforce CPQ Services.   Salesforce Commerce Cloud By leveraging our Salesforce Commerce Cloud solutions, our users can experience exceptional customer engagement.   Salesforce Lightning We empower enterprises to make the most of the Lightning Platform with our Salesforce Lightning Services   Why Choose Girikon as Your Salesforce Consulting Partner? As a top-tier Salesforce Consulting Company, we help organizations to consolidate and process customer data from different sources to create a unified customer profile. Consolidating this data serves as the cornerstone for enterprise-wide AI and automation, enabling businesses to establish impactful workflows and initiatives, including automated sales prospecting, audience segmentation, and personalized self-service. With the intent to deliver engaging experiences for our customers, partners and employees, we work with them to create tailored Salesforce solutions to elevate and transform their business. We enable them to unlock the full potential of Salesforce, obtain greater returns on investments and business objectives, and delve into the core of achieving next-level value from Salesforce. Schedule a free consultation Why Trust Girikon As Your Salesforce Consulting Partner? Whether you are starting out or have already implemented Salesforce solutions, we are equipped to meet you at your current position. Our Certified Salesforce Experts possess both industry knowledge and extensive experience with the Salesforce platform, enabling them to devise tailored strategies for augmented operational efficiency. Our areas of expertise encompass: 1 Strategic planning Our specialists collaborate with you to develop customized roadmaps aligned with your objectives, minimizing unnecessary work and accelerating your journey towards tangible outcomes. 2 AI integration We facilitate your access to state-of-the-art Salesforce AI tools, empowering your organization to tackle the challenges and opportunities presented by artificial intelligence. 3 Support throughout the Revenue Life Cycle Our specialists streamline your team’s workflows across the quote-to-cash process, freeing up time from manual tasks and enabling a focus on cultivating revenue-driving relationships. 4 Risk Assessment and Incident management Leveraging Salesforce Governance, Risk & Compliance On-Demand, we assist your organization in streamlining processes and tailoring practices to your specific industry requirements. Talk with an Expert Industries We Cater We focus our attention on the risks and opportunities within every domain, crafting robust IT solutions that are customized to fulfill the specific requirements of a business Exhibition Non-profit Education Healthcare FAQs What do Salesforce Consultants do? Salesforce consultants play a significant role in assisting organizations implement and utilize Salesforce effectively. With their specialized expertise, they provide best practices and suggestions for smooth Salesforce implementation. Right from business analysis and requirement gathering to providing post-implementation support, certified Salesforce experts leverage the customization capabilities of Salesforce to tailor Salesforce as per the business needs of an organization. How Salesforce Consulting Services can Improve your Platform Performance? Salesforce consulting services can enhance your platform’s performance in many ways. Salesforce consulting services can revolutionize your platform by fine-tuning its setup, enriching capabilities, refining data management, and empowering your team with comprehensive training and support. This integrated strategy not only enhances performance but also maximizes the value derived from your Salesforce investment. What is the Role of a Salesforce Consultant? Salesforce is the best-in-class robust, scalable and flexible technology platform that has digitally transformed businesses across industries around the globe. However, without adequate expertise and experience, you will not be able to realize its full potential to maximize success. A certified Salesforce Consultant can help you successfully implement and optimize Salesforce in a way that meets your unique business needs. How can a Salesforce Consulting Company Benefit Your Business? To unlock the true power of Salesforce, you need a professional who understands your business, as well as Salesforce and its nuances. From aligning with your vision, planning and ensuring smooth implementation to adoption of your CRM while providing training and support to your staff, a Salesforce consultant can provide necessary assistance throughout your business transformation journey. function openCity3(evt, cityName3) { var i, tabcontent3, tablinks3; tabcontent3 = document.getElementsByClassName("tabcontent3"); for (i = 0; i < tabcontent3.length; i++) { tabcontent3[i].style.display = "none"; } tablinks3 = document.getElementsByClassName("tablinks3"); for (i = 0; i < tablinks3.length; i++) { tablinks3[i].className = tablinks3[i].className.replace(" active", ""); } document.getElementById(cityName3).style.display = "block"; evt.currentTarget.className += " active"; } // Get the element with id="defaultOpen" and click on it document.getElementById("defaultOpen3").click(); var accdn = document.getElementsByClassName("accordion"); var i; for (i = 0; i < accdn.length; i++) { accdn[i].addEventListener("click", function() { this.classList.toggle("active"); var content = this.nextElementSibling; if (content.style.display === "block") { content.style.display = "none"; } else { content.style.display = "block"; } }); } var accdn = document.getElementsByClassName("acc"); var i; for (i = 0; i < accdn.length; i++) { accdn[i].addEventListener("click", function() { this.classList.toggle("active"); var content = this.nextElementSibling; if (content.style.display === "block") { content.style.display = "none"; } else { content.style.display = "block"; } }); }

As the customers in today’s world want their work or cases to be resolved accurately no matter through which channel they will be contacting your company. Omni Channel is a flexible feature provided by Salesforce which needs customization. We can achieve its functionality without writing a code. Through Omni channel it would be very easy to prioritize the work items which are coming from the Standard as well as Custom objects say Leads, Contacts, Opportunities etc. or it can also analyze the work items coming from Phone, Emails. Then the Work items can be assigned to the Queues. Each Queue then can be assigned to a single or multiple channels. According to the Roles assigned an Agent would then be able to receive the work items whenever they want. Through Omni Channel, Agents don’t have to work for the channel they are working on. Omni channel will look for the work items which are coming next. Queue in Salesforce in like a bucket which consists of all the incoming things from Leads, Cases etc. And then using Assignment Rules we can assign these Cases to their respective agents but this is a manual process. Now, through Omni Channel these work items could be assigned automatically. Omni Channel will look into the Agents & the Queues and the Agents with the high Bandwidth will get the Work Item/Case assigned to them. How to integrate Omni Channel with Salesforce Enable the Omni Channel for the org. Go to the “Omni Channel Settings” Enable Omni Channel Click on Save Go to the Service Channels Service Channel turns the Standard/ Custom objects to the Work Items. Then Omni channel will put these Work Items from the Queues & routes these towards the appropriate agents. Mention the Service Channel Name. Select the object on which you want to work. Now select the Custom Console footer component. This will include the VF Page or some Java Script. Click on Save. Go to the Routing Configuration Routing Configuration is used to route the work items to the agents. As all the Work Items have relative importance so it helps in maintaining the size of items in Queues so that Agents can have the keen look on all the work items. It keeps the equality of the work being assigned to the Agents. Click on New. Give some Name to Routing Configuration. Mention the Routing priority Select the Routing Models : Least Active, Most Available Go through the following app for understanding these 2 Models in brief : https://resources.docs.salesforce.com/sfdc/pdf/service_presence_administrators.pdf Mention the Units of Capacity or Percentage of capacity. This helps in defining the size of the work items in Queues. Go to the Queues Assign the Routing Configuration to the Queue. Select the Objects from which the Work Items are coming from. Now add the Queue Members to it. Click on Save. Go to Presence Statuses Give the Status Name. API name will come by default when you enter the Status name. No choose the Status options. Add the Service channels to assign to your Status. Click on Save. Example, Liveagent in Service Cloud Console can change their status to busy or logoff etc. simply by just drag & drop. Similarly, different Statuses can be made in Omni channel as well. Now, go to the Presence Configuration When a user enables the Omni Channel, it will automatically create the Presence Configuration. It determines what Work Agents can take on & what all Omni channel they can access while assisting the customers. Each agent can be assigned to only one Presence Configuration. With this you can specify the work items for each individual depending on the amount of work an agent can take at a time. Go to Service Cloud Console App Click on Edit button. Add the Omni Channel Component to it. Click on Save. Go to the Service Cloud Console. There you will see the Omni Channel existing in it with all the Status with it. If you need Best Salesforce Consulting Services for any Salesforce related work, then please feel free to reach out to sales@girikon.com