SalesForce

Superior customer service lies at the heart of every business undertaking. Today, every customer looks forward to a frictionless and Omnichannel experience from their service providers. So, when customers face any type of friction during routine activity, not just their perception about the organization changes but the brand value of the institution too takes a hit. The banking and the financial sector is under tremendous pressure to fulfill the growing expectations of both customers, as well as its employees. This is because of the legacy systems, outdated processes and changing regulatory requirements that have pressurized banks and financial institutions to balance the provision of personalized customer service with the rising cost involved in meeting their rising expectations.   According to a survey conducted by Finextra and Pega, 90% of premium corporate clients consider switching financial institutions for superior servicing.   To eliminate friction across all touchpoints in the customer journey, banks would require having in place a system that not just does away with the loopholes of the traditional legacy system but is also optimized to provide efficient, personalized and high-end services. Blockchain – A distributed ledger technology has the potential to address the pain points of the banking and finance sector by helping streamline processes and removing inefficiencies. In fact, progressive organizations are adopting this innovative technology solution for overhauling their fractured processes and systems.   How Does Blockchain Benefit the Banking Sector?  Over the past few years, this innovative technology solution has drawn a lot of attention from investors and other banking experts thereby propelling its popularity beyond the Bitcoin fanatics. So, what is so unique about Blockchain that has taken the banking and finance sector by storm? The features of decentralization, immutability, transparency, etc. make it an extremely secure, transparent, and an impossible to alter platform. The consensus mechanism offered by the ‘smart contract’ functionality of this robust platform provides a way for different actors or parties that are a part of the Blockchain, to reach a state of an agreement without the need for an intermediary. By providing access to a ledger that isn’t administered by anyone, Blockchain can provide a wide array of financial services i.e. from record-keeping, third-party transactions, cross-border payments to back-end operations, audit and regulatory compliance in the most secure, transparent and efficient way.  While Blockchain offers endless possibilities for the Banking sector, the challenge for the financial firms lies in identifying the right use case as per their business needs. In other words, the journey of introducing Blockchain into your business model is indeed a challenge? Since the functioning of Blockchain is powered by data (usually stored in multiple places and formats by legacy business networks) it’s prudent to move the company’s database onto a Blockchain. This brings together data from the company’s databases, as well as other parallel systems including its partners’ data.  With this, all the parties will have instant access to a single source of truth (data and other important information) about a particular business process.   How Does Blockchain-powered Salesforce CRM Transform the Financial Sector?  While a robust CRM system like Salesforce offers a centralized location for storing data that comes from multiple sources, combining it with an innovative technology solution like Blockchain can help financial institutions significantly improve their workflows and build reliable partner networks that extend the CRM. Besides extending its’ capabilities of transparency, trust and traceability in every single customer interaction, a Blockchain-powered solution can help break down data silos and business boundaries.    The recently launched Blockchain initiative by Salesforce is the first and one of its kind Blockchain integrated into CRM. Powered by Salesforce Lightning and built using Hyperledger fabric, this low-code platform extends the capabilities of the Salesforce CRM by helping businesses build trusted partner networks that share substantiated and distributed data. Allowing developers to build DAAPS or Blockchain applications with simple clicks and no code, Salesforce powered Blockchain platform can help financial institutions understand their pain points while ascertaining opportunities to advance their business models. In a nutshell, it provides the trust and transparency that the financial sector requires to share with their customers, as well as themselves.   The Road Ahead:  Though banks and financial institutions are under strict regulatory pressure, more and more financial institutions are leveraging the tremendous potential of Blockchain technology to streamline it for transparent, reliable and accessible financial transactions. When integrated with a robust CRM platform like Salesforce, businesses can create new processes and models that can help them accelerate business speed and agility. As a forward looking financial organization, you can draw benefits from a Blockchain powered Salesforce platform by partnering with a reliable Salesforce consulting company.  

One of the most crucial aspects of managing a business is creating and maintaining strong customer relationships. To remain relevant, businesses require figuring out ways through which they can consistently fulfill the evolving customer requirement in a hassle-free and streamlined way. An extremely effective way of forging strong relationships with customers is by implementing a robust CRM (Customer relationship management) system that can help organizations take customer satisfaction to the next level.  As leaders in the CRM space, Salesforce has created ripples in the world of marketing and sales. In fact, with its suite of features and applications, this innovative platform is beginning to find widespread adoption across different industry verticals. As organizations across the globe are searching for new methods to make the most of this innovative CRM, let’s take a sneak peek into the technological upgradations that are expected to happen in 2020, which in turn can enhance the experience of the users.  Make the CRM more technology-oriented: Salesforce made quite a few acquisitions in the year 2019, most of which have become highly profitable. Through these acquisitions, Salesforce intends to bring technological upgradations to its future CRM. These upgradations may include orchestrating enterprise data in the cloud, integration of location-based software, AI-powered communication tools, enhancing field service offering in-service cloud and more. Lightning Platform will come to the fore: Salesforce aims to enhance its Lightning platform (not the classic platform) by introducing several user-friendly features for making it more useful and productive for its users in the year 2020. So, it can be assumed that users leveraging the Classic platform will migrate to the lightning platform. Users looking to make a smooth transition to the Lightning platform can get in touch with a reputed Salesforce consulting company.  Einstein Analytics will be Used for Scaling up AI: Just the way Salesforce introduced powerful features of Einstein Analytics to its cloud service offerings such as financial service cloud, commerce cloud, service cloud, etc. in 2019, there are high chances that Salesforce might introduce Einstein AI to many other cloud service offerings in 2020 as well.  Mobile capabilities will be Broadened: Prioritizing the mobility needs of sales reps is extremely important in today’s competitive business landscape. With the growing need for security, speed, and reliability of customer and enterprise-grade mobile experiences, it becomes important to adapt to the ever-evolving mobility environment. While Salesforce has introduced mobile SDK, which has not just flouted technical barriers but has also broadened its mobile capabilities. In 2020, the market leader is expected to take more steps to expand its mobile capabilities and take it to a new level.   New Industry Verticals to Join the CRM Bandwagon: With every passing year, Salesforce is witnessing more and more adoption by businesses across different industry verticals. This undoubtedly has increased the demand for its services. In the year 2020, Salesforce is more likely to expand its’ adoption to several other verticals including the retail and manufacturing industry. As evidence of industry-specific verticalization, Salesforce has presented Consumer Goods and Manufacturing Cloud as its CRM cloud solution. The Emergence of Unified Customer Profile: The significance of data in offering superior services to customers cannot be denied. Consequently, a large number of organizations are switching to customer 360 primarily for gathering data from different units of the organization including Sales and marketing. This data can be leveraged to draw meaningful and actionable insights regarding sales forecasts, charting out the marketing plan, resolving customer service issues, etc. With Salesforce making significant investments in customer 360 and Mulesoft, it wouldn’t be wrong to assume that the year 2020 will witness the advent of a unified customer profile.  Conclusion:  As a cloud-based system, Salesforce continues to reign the CRM space. With an array of features, functionalities and applications in its arsenal, Salesforce has found widespread adoption among businesses across different industry verticals. Let’s hope that the year ahead lives up to all the predictions made for and by Salesforce allowing it to grow further and reach new heights of success. Girikon – a Salesforce consulting partner offers reliable Salesforce consulting, Salesforce support and Salesforce implementation services to businesses across the globe. As a reputed Salesforce consulting company, Girikon offers robust solutions that can transform the way organizations conduct their business.

The business landscape is constantly evolving. Organizations should thus lookout for new ways to grow their business. One such option, which organizations should leverage to remain competitive, is a ‘Marketing automation software that can help organizations streamline and automate their workflows and marketing activities. Marketing automation software can help improve operational efficiency, which further translates to greater ROI. However, it is crucial to select the right marketing platform that can power up your marketing efforts. According to a research report shared by Frost & Sullivan’s, revenue generated from global marketing automation software stands at $550.7 million and is projected to reach $1.9 billion by 2020  Before zeroing in upon the right platform, businesses need to consider their specific needs. Salesforce Pardot and Marketing cloud are two powerful marketing platforms organizations can leverage to streamline their marketing activities. But before making a choice, it’s essential to delve in a bit deeper to know more about each of them:  Users: While Pardot is positioned for B2B organizations, Marketing cloud is designed for B2C use cases. Since, Pardot caters to the b2b segment, it primarily revolves around lead management as a result of a longer sales cycle. Consequently, Pardot users focus on preparing email campaigns with an objective of lead nurturing. To support lead nurturing, Pardot offers a set of lead grading and scoring tools, which allows users to allot scores basis the actions of customers and their engagement with the emails, website, etc. The features of the Salesforce marketing cloud allow users to offer a completely personalized experience to every customer. From creating roadmaps of the customer journey, planning campaigns and promotion to data management and cross-channel messaging, SFMC with its array of features offers support to different marketing segments. Though the Salesforce marketing cloud has a more powerful and comprehensive marketing suite than its counterpart, it misses out on the sales-and-marketing alignment part i.e. lead scoring. However, it is possible to integrate lead scoring in the Salesforce marketing cloud.  Channels: Since, Pardot caters to the B2B space, users can expect complete support when it comes to channels such as emails, website, and social media. However, cross-channel options are limited in Pardot. The SFMC platform supports various channel engagements as it has in its arsenal several tools that help users to provide support to its customer via every channel including web, SMS, advertising, social media, and email. Each of them can be managed via separate applications on the platform.  Integration: It’s important to know that to leverage the full potential of Pardot and SFMC, a database is required. Though Pardot is commonly integrated with Salesforce’s Service or Cloud (CRM), it also integrates well with Microsoft Dynamics CRM, Sugar CRM, and NetSuite. Offering a full marketing suite, Salesforce Marketing Cloud can be integrated with Salesforce solutions such as Sales, service or Community Cloud besides other CRM systems. Though, the platform doesn’t offer a database as a part of the package, a Data Management Platform (DMP) can be integrated into your Marketing Cloud by paying some extra cost.  Price: Since, Pardot and Salesforce marketing cloud serves two different models i.e. (B2B and B2C), they have different pricing structures. For Pardot, the pricing is available online and is segregated in three different categories i.e. basic, intermediate and advanced, basis the automation features one wishes to access. However, there are no standard pricing options available online for the Salesforce marketing cloud. Though the cost will certainly be more than Pardot, it’s more likely calculated basis the volume of data as B2C companies deal with daily customer interactions and transactions. The pricing for the Salesforce Marketing Cloud also takes into account the cost of implementation and the number of users using the platform.   Which is the Right Fit for Your Business?  Both Pardot and marketing cloud have their share of pros and cons. However, the right platform for your business would depend on your specific business requirement and business type. So, it can be inferred that while the Marketing cloud is ideal for B2C customers, Pardot is appropriate for businesses looking to nurture their sales process by aligning the sales and marketing teams. If you are still on the fence regarding the best fit for your business, you must consider partnering with a reliable  Salesforce consultant.   Girikon – A reputed name in the IT space offers end-to-end Salesforce consulting services for businesses looking for reliable Salesforce implementation and consultation. 

For a business to sustain in this competitive landscape, the sales and marketing teams must align with each other for ensuring better organizational growth in terms of efficiency, productivity and revenue. However, this is difficult said than done as the goals of sales and marketing teams are misaligned, which encourages them to prioritize their own goals over organizational profits. So, how to deal with this situation? The key lies in having a steady flow of qualified leads that the Sales team can close readily, and this can be made possible by having in place a robust lead scoring system for prioritization of leads. What is the Need for Lead Scoring?  Though, the main priority for marketers is to generate constant flow of sales-ready leads, only a small percentage of the leads generated by the marketing team are considered closable. According to statistics gathered from recent industry research, around 40%-50% of all inbound sales leads aren’t followed up by the salespeople. And even if they do so, a lot of time had already passed by for leads to be converted to customers.  Lead scoring, which is a key aspect of lead management helps marketers make the most of all the leads generated. By providing an objective way of sorting through all visitor interactions and ranking them basis their likelihood to buy the company’s products, lead scoring divulges details about the most sales-ready leads besides providing insight about how and which leads should be nurtured. By helping organizations rank their leads basis several behavioral and demographic factors, marketers can determine and focus on the most potential leads.   Evolution of Lead Scoring Tools and Capabilities:  Having information about which leads to follow up and which to ignore can be more of a speculation than science. Lead scoring provides sales and marketing experts a head start on the lead qualification process, which otherwise is time-consuming. Before the recent developments in technology, lead scoring was conducted manually and included making a detailed research on potential customers, recording their details on a database, and finally scoring them.   Today, Marketers have access to tools and capabilities that can help them rank, manage and nurture leads, so that more leads carry a higher probability for positive sales results. Automated capabilities and processes provide powerful ways to handle lead scoring and nurturing to help get the most from every visit to the website.   CRM assisted Lead Scoring:  Since, the task of manual lead scoring was strenuous and time-consuming, CRM (customer relationship management) systems emerged as the savior by automating and simplifying processes. With a robust CRM in place, businesses were able to gather data regarding every single lead and scoring them basis the selected criteria. While integrating a robust CRM system like Salesforce improved the manual way of scoring leads, it still lacked the efficiency required to quickly score leads basis their quality with sales and marketing teams still spending a lot of time gathering details about leads.   This paved way for another innovation i.e. marketing automation. While marketing automation is doing its bit by analyzing and processing a wide variety of data in an automated way, it doesn’t provide the efficacy to differentiate between visitors who are actually interested in making a purchase and those who are simply visiting the site without any intention of making a purchase. This has left space for a new player that offers a solution to all the lead scoring woes i.e. predictive lead scoring using artificial intelligence.   Predictive Lead Scoring:  A Game Changer  Powered by Machine learning and Artificial Intelligence, predictive lead scoring allows businesses to determine the criteria for defining a strong lead, creating models for lead scoring based on the specific needs of your company while adapting themselves in a changing market. The Einstein AI capability of Salesforce provides lead scoring an altogether new approach by streamlining a variety of tasks associated with it. Right from automatically collecting and analyzing CRM data for determining strong leads, creating finely tuned lead scoring models to gathering account insights, using Salesforce Einstein AI for lead scoring will augment the efficiency of sales and marketing teams by saving their time significantly. However, you must get in touch with a reliable Salesforce consulting company for any assistance regarding lead scoring including the creation of appropriate lead scoring formulae.   The Bottom line:  The value of figuring out sales-ready leads is inestimable. However, it isn’t easy to manually analyze humongous data to determine closable leads. A robust lead scoring system will help organizations to align their marketing and sales team while ensure better utilization of resources, improve rate of conversion, and condense sales cycle, which will ultimately translates to increased revenue. This will allow sales and marketing teams to close deals quickly while forge a strong relationship with their customers. As a cloud-powered CRM, Salesforce has become preferred choice of businesses due to the wide array of features, functionalities and components offered by the platform. To make the most of this platform, it’s important to partner with a reliable and experienced Salesforce implementation partner.

Everything that you consume on a day to basis be it food, clothes or any other finished product has to cover a long journey before it reaches the customers. Besides the outlet where you go and make a purchase, there is a network of interrelated elements known as the ‘supply chain’ that works on getting these products at your disposal. However, increased globalization has led to a more complex supply chain ecosystem, which has allowed issues related to trust, speed, and accuracy to penetrate through it. However, the biggest impediment to fixing the otherwise broken supply chains is to find out a way of consolidating data across all the supply chain entities that usually work in silos. The solution lies in integrating disruptive technologies like Blockchain and Salesforce, which can be made possible by partnering with a reliable Salesforce consultant. Role of Blockchain in Streamlining the Supply Chain:                                                  To understand the role of Blockchain in streamlining the supply chain ecosystem, let’s quote the example of temperature-controlled logistics (perishable food and pharmaceutical) that require to be stored and transported within a certain temperature range to ensure they remain preserved till they are delivered to the end-users. However, managing the integrity of the cold supply chain has become challenging with most of the products either getting lost or contaminated during transit as a result of exposure to unsafe temperature ranges. This happens because of the inefficiency of the current track and trace system that fails to provide sufficient supply chain visibility. Blockchain – a distributed ledger technology can help resolve issues pertaining to the supply chain ecosystem by reducing inconsistencies, increasing visibility of products during transit through the supply chain and streamlining processes. This becomes possible as every physical asset that is a part of the supply chain ecosystem is represented as a digital asset on the Blockchain network. This is also known as tokenization of assets, which enables increased traceability of products in the supply chain by helping identify the point where food/drugs have been tampered with so that product that is either tampered with or gets contaminated is removed before it reaches the store shelves. This track and trace feature of Blockchain allows customers to track the journey of a product right from the point of origin till store shelves. With an IoT powered Blockchain system in place, data attributes such as the temperature of food/drugs, location, etc. could be gathered and stored. Since data once uploaded on the Blockchain is immutable, errors could be minimized and quality of products can be ensured.   How does Salesforce fit in?  While Blockchain promises to resolve issues related to trust and transparency within the digital economy, Salesforce offers much more than a robust CRM solution. By offering solutions for streamlining information, task automation, analytics, and enhanced communication, this robust CRM platform has transformed the way businesses operate. Just like Blockchain, Salesforce places the power in the hands of the buyers by increasing transparency through tailored solutions and empowering the sales representatives to provide customers with a better quality of service.   When it comes to supply chain, the Salesforce CPQ that stands for Configure, Price, quote provides the necessary tool-set to transform the complex and bulky Sales process into a streamlined one. By providing a consistent process for quotes, Salesforce CPQ can be leveraged for tracking orders and renewals concerning quotes. By allowing buyers to directly see the status of their orders, trust and transparency are enhanced.    How Does the Integration of Blockchain and Salesforce Work?   The integration of Blockchain and Salesforce paves way for a solution that enables information (regarding orders) to reside on Blockchain. This establishes better visibility, security, immutability and most importantly assurance that all the entities will be operating on the shared data across different organizations. Apart from this, all the existing supply chain actors can access their profile from their individual Salesforce orgs along with with product-related details (quality certifications, etc.).   So, what enables the integration of these two technologies? It is to be noted that the product suite (Blockchain ledger, Ethereum app manager and the Hyperledger app manager) created by Salesforce enables the distributed app suite available on Salesforce instance. While the app fixes a listener on the Blockchain, as well as the Salesforce platform in a way that any data that is uploaded on Salesforce gets added as a transaction on the Blockchain platform and vice-versa, the Hyperledger Fabric is built on components such as the consensus mechanism, smart contract functionality, and oracles. The data gathered by these agents are then utilized by Blockchains smart contract functionality.  In the context of the supply chain, a sales rep can create a new quote while generating a proposal by using Salesforce CPQ. Once the opportunity is won the sales reps can create an order including a list of items to be supplied. The DApp(Distributed Apps) suite is set up in a way that the data gets sent to Blockchain after the order receives a specific status. As data regarding the temperature, location, humidity, etc gets recorded on the Blockchain, it gets redirected to Salesforce following which historical details regarding the product’s journey from packaging till delivery can be observed on Salesforce instance. Such reverse integration allows sales reps to validate the exact location of the order on the supply chain.   Conclusion: Besides the above-mentioned benefits, the integration of Blockchain and Salesforce also enables creation of reports and analytics basis the shared Blockchain data. This will generate new revenue models besides improving supplier/buyer logistics significantly. To sum up, it can be said that the promising integration of Salesforce and Blockchain will not just substitute rigid supply chains but will create a roadmap for the future by working across industries. It’s prudent to get in touch with a reliable Salesforce implementation partner to ensure seamless integration of Salesforce and Blockchain.

So, you have been using Salesforce for quite some time now and have tons of data that you plan to leverage! You are definitely ready to ahead and grab Salesforce Einstein Analytics, the Salesforce based cloud platform that connects with multiple data sources, creates interactive views of the same providing insights and contexts to take business decisions and actions based on them. With the volume of data rising dramatically, manual analysis has become a remote possibility. The platform brings about advanced analytics capabilities powered with artificial intelligence to the fingertips of CRM users. Thanks to Einstein Analytics with AI, they are now well-equipped to take much informed decisions, faster. How specifically does Salesforce Einstein Analytics help your Business? Once configured properly, customer’s entire data, including social & activity data (from email, Chatter, calendar etc.) can be fed to Einstein which will churn out customized models for each customer using its strong AI engine. With relevant insights and easily interpretable visual representations using Dashboards etc., business users now have access to Descriptive analytics, Diagnostic analytics, Predictive analytics and Prescriptive analytics. Using these, some of the immediate benefits (but not limited to) can be listed as below: Devise customized marketing strategies for each customer Plan best next steps for any client Devise better customer service and engagement roadmaps With significant patterns available, based on business users’ data, clients can be given better recommendations Personalized interactions with each and every vital account provides business growth avenues Assist with Measuring, Optimizing and Modifying the Campaigns run by the organization & so on… Works with several data sources – so consolidated insight available The possibilities are immense if rightly implemented and configured with the business specific customization done. Salesforce Einstein Analytics – Points to note Einstein Data Discovery is now Einstein Discovery At the moment Salesforce offers the Einstein Analytics apps in three out-of-the-box modes: The Salesforce Einstein Analytics Sales app has pre-configured KPIs for roles. This allows collaboration between managers and executives. This can be well used to manage forecasts, gain pipeline visibility, track team performance and close deals with opportunities from anywhere, at any time. The Service Analytics app is for for call center managers. It offers relevant insights for channel optimization and boosting agent efficiency. The B2B Marketing Analytics App provides insights on engagement, pipeline, and campaign performance, for marketers engaged in Business to Business dealings. The Einstein Analytics comes with certain limitations which are good to be aware above. The same can be referred to here: https://help.salesforce.com/articleView?id=bi_limitations.htm How Girikon, as a Salesforce Consulting Partner Helps Organizations looking at implementing Salesforce Einstein Analytics Cloud can reach out for value loaded services including: Salesforce Licensing Consulting & procurement Salesforce Einstein Analytics Solution Design Salesforce Einstein Implementation & customizations Data Migration from Legacy/Other Systems Salesforce Einstein Analytics Training Salesforce Einstein Analytics Support

While Girikon has been delivering custom developed healthcare solutions on the Salesforce Platform to clients for quite some time now, it’s a welcome change to explore Salesforce’s out of the box solution for the Healthcare Industry, the Health Cloud and what difference will it bring across the board – for the Healthcare Industry, the Patients and the IT solution providers as well! One look at areas Healthcare providers are ready to invest in gives a clear insight into why Salesforce is becoming the favorite “Go-to-platform” for them. Analytics, Patient Engagement, Patient Experience top the list with Non EHR activities like patient acquisition, network referrals, case management, home health, care team collaboration, patient service etc. being other focus areas. With Salesforce adoption one gets a comprehensive, scalable platform to manage all the above efficiently. Areas Made Easy to Manage by Salesforce Health Cloud Creating & Leveraging Connected Patient Journeys Better conversion of patient prospects Direct communication between Patients and health care providers through Private special community Easy import of Patient prospects from multiple channels including Salesforce Sales Cloud, Service Cloud, an electronic health record (EHR), data warehouse, patient registration system or call center Creation of customized care plans and better patient relationships management Via Powerful analytics tools and “Advanced Segmentation”, care givers are empowered to provide targeted preventative care and cater to high risk patients urgently Salesforce Knowledge helps create and manage content and make it available to other healthcare professionals and to the patient and care team members More to Come Soon Salesforce partners are bringing new applications to Health Cloud that can be installed via the Salesforce AppExchange. These solutions include: Fitango for customizable, interactive wellness plans FormFast for healthcare forms management Healthwise for easy-to-understand health education And many more like higi, Interpreta, Kyruus etc Installing Health Cloud in Salesforce Go to setup-> search for Accounts in quick search bar -> Account settings -> Edit -> enable “Allow users to relate a Contact to multiple Accounts” Install the Health Cloud package Login as a System Administrator and Install Setup the org- Setup my domain and deploy to users. Assign the default Record Types, Page Layouts and Permission sets to the System Administrator profile Configure Health Cloud Profiles, Permission Sets and roles Customize the Health Cloud Console i.e. key components and attributes according to the company needs. Migrate the patient’s data Some Limitations to be aware of Display Limitations Health Cloud is only available in Microsoft® Internet Explorer® 10, or 11; Microsoft® Edge; the most recent stable version of Mozilla® Firefox® ; the most recent stable version of Apple® Safari® , and the most recent stable version of Google Chrome™. For best performance, Google Chrome™ browser and machines with 8 GB of RAM are recommended Platform Encryption Limitations Event monitoring and field encryption are not supported as part of Salesforce Shield. Event monitoring doesn’t log which patients appear on the Today page, the Patient List pages, or the Candidate Patients page Encrypted fields can’t be used as filter or sort criteria Encrypted data is unmasked and visible to Health Cloud users. It is recommended to use object-level security and field-level security to restrict the visibility of sensitive data. Behavior, Access & Localization Limitations There are several other Behavior, Access & Localization limitations good to be aware of, limitations mentioned in the implementation guide. How Girikon, as a Salesforce Consultant Helps Organizations looking at implementing Salesforce Health Cloud can reach out for value loaded services including: Salesforce Licensing Consulting & procurement Health Cloud Architecture & Design Health Cloud Implementation & customizations Any custom development as required Data Migration from Legacy/Other Systems Health Cloud Training & Support