SalesForce

Everything that you consume on a day to basis be it food, clothes or any other finished product has to cover a long journey before it reaches the customers. Besides the outlet where you go and make a purchase, there is a network of interrelated elements known as the ‘supply chain’ that works on getting these products at your disposal. However, increased globalization has led to a more complex supply chain ecosystem, which has allowed issues related to trust, speed, and accuracy to penetrate through it. However, the biggest impediment to fixing the otherwise broken supply chains is to find out a way of consolidating data across all the supply chain entities that usually work in silos. The solution lies in integrating disruptive technologies like Blockchain and Salesforce, which can be made possible by partnering with a reliable Salesforce consultant. Role of Blockchain in Streamlining the Supply Chain:                                                  To understand the role of Blockchain in streamlining the supply chain ecosystem, let’s quote the example of temperature-controlled logistics (perishable food and pharmaceutical) that require to be stored and transported within a certain temperature range to ensure they remain preserved till they are delivered to the end-users. However, managing the integrity of the cold supply chain has become challenging with most of the products either getting lost or contaminated during transit as a result of exposure to unsafe temperature ranges. This happens because of the inefficiency of the current track and trace system that fails to provide sufficient supply chain visibility. Blockchain – a distributed ledger technology can help resolve issues pertaining to the supply chain ecosystem by reducing inconsistencies, increasing visibility of products during transit through the supply chain and streamlining processes. This becomes possible as every physical asset that is a part of the supply chain ecosystem is represented as a digital asset on the Blockchain network. This is also known as tokenization of assets, which enables increased traceability of products in the supply chain by helping identify the point where food/drugs have been tampered with so that product that is either tampered with or gets contaminated is removed before it reaches the store shelves. This track and trace feature of Blockchain allows customers to track the journey of a product right from the point of origin till store shelves. With an IoT powered Blockchain system in place, data attributes such as the temperature of food/drugs, location, etc. could be gathered and stored. Since data once uploaded on the Blockchain is immutable, errors could be minimized and quality of products can be ensured.   How does Salesforce fit in?  While Blockchain promises to resolve issues related to trust and transparency within the digital economy, Salesforce offers much more than a robust CRM solution. By offering solutions for streamlining information, task automation, analytics, and enhanced communication, this robust CRM platform has transformed the way businesses operate. Just like Blockchain, Salesforce places the power in the hands of the buyers by increasing transparency through tailored solutions and empowering the sales representatives to provide customers with a better quality of service.   When it comes to supply chain, the Salesforce CPQ that stands for Configure, Price, quote provides the necessary tool-set to transform the complex and bulky Sales process into a streamlined one. By providing a consistent process for quotes, Salesforce CPQ can be leveraged for tracking orders and renewals concerning quotes. By allowing buyers to directly see the status of their orders, trust and transparency are enhanced.    How Does the Integration of Blockchain and Salesforce Work?   The integration of Blockchain and Salesforce paves way for a solution that enables information (regarding orders) to reside on Blockchain. This establishes better visibility, security, immutability and most importantly assurance that all the entities will be operating on the shared data across different organizations. Apart from this, all the existing supply chain actors can access their profile from their individual Salesforce orgs along with with product-related details (quality certifications, etc.).   So, what enables the integration of these two technologies? It is to be noted that the product suite (Blockchain ledger, Ethereum app manager and the Hyperledger app manager) created by Salesforce enables the distributed app suite available on Salesforce instance. While the app fixes a listener on the Blockchain, as well as the Salesforce platform in a way that any data that is uploaded on Salesforce gets added as a transaction on the Blockchain platform and vice-versa, the Hyperledger Fabric is built on components such as the consensus mechanism, smart contract functionality, and oracles. The data gathered by these agents are then utilized by Blockchains smart contract functionality.  In the context of the supply chain, a sales rep can create a new quote while generating a proposal by using Salesforce CPQ. Once the opportunity is won the sales reps can create an order including a list of items to be supplied. The DApp(Distributed Apps) suite is set up in a way that the data gets sent to Blockchain after the order receives a specific status. As data regarding the temperature, location, humidity, etc gets recorded on the Blockchain, it gets redirected to Salesforce following which historical details regarding the product’s journey from packaging till delivery can be observed on Salesforce instance. Such reverse integration allows sales reps to validate the exact location of the order on the supply chain.   Conclusion: Besides the above-mentioned benefits, the integration of Blockchain and Salesforce also enables creation of reports and analytics basis the shared Blockchain data. This will generate new revenue models besides improving supplier/buyer logistics significantly. To sum up, it can be said that the promising integration of Salesforce and Blockchain will not just substitute rigid supply chains but will create a roadmap for the future by working across industries. It’s prudent to get in touch with a reliable Salesforce implementation partner to ensure seamless integration of Salesforce and Blockchain.

So, you have been using Salesforce for quite some time now and have tons of data that you plan to leverage! You are definitely ready to ahead and grab Salesforce Einstein Analytics, the Salesforce based cloud platform that connects with multiple data sources, creates interactive views of the same providing insights and contexts to take business decisions and actions based on them. With the volume of data rising dramatically, manual analysis has become a remote possibility. The platform brings about advanced analytics capabilities powered with artificial intelligence to the fingertips of CRM users. Thanks to Einstein Analytics with AI, they are now well-equipped to take much informed decisions, faster. How specifically does Salesforce Einstein Analytics help your Business? Once configured properly, customer’s entire data, including social & activity data (from email, Chatter, calendar etc.) can be fed to Einstein which will churn out customized models for each customer using its strong AI engine. With relevant insights and easily interpretable visual representations using Dashboards etc., business users now have access to Descriptive analytics, Diagnostic analytics, Predictive analytics and Prescriptive analytics. Using these, some of the immediate benefits (but not limited to) can be listed as below: Devise customized marketing strategies for each customer Plan best next steps for any client Devise better customer service and engagement roadmaps With significant patterns available, based on business users’ data, clients can be given better recommendations Personalized interactions with each and every vital account provides business growth avenues Assist with Measuring, Optimizing and Modifying the Campaigns run by the organization & so on… Works with several data sources – so consolidated insight available The possibilities are immense if rightly implemented and configured with the business specific customization done. Salesforce Einstein Analytics – Points to note Einstein Data Discovery is now Einstein Discovery At the moment Salesforce offers the Einstein Analytics apps in three out-of-the-box modes: The Salesforce Einstein Analytics Sales app has pre-configured KPIs for roles. This allows collaboration between managers and executives. This can be well used to manage forecasts, gain pipeline visibility, track team performance and close deals with opportunities from anywhere, at any time. The Service Analytics app is for for call center managers. It offers relevant insights for channel optimization and boosting agent efficiency. The B2B Marketing Analytics App provides insights on engagement, pipeline, and campaign performance, for marketers engaged in Business to Business dealings. The Einstein Analytics comes with certain limitations which are good to be aware above. The same can be referred to here: https://help.salesforce.com/articleView?id=bi_limitations.htm How Girikon, as a Salesforce Consulting Partner Helps Organizations looking at implementing Salesforce Einstein Analytics Cloud can reach out for value loaded services including: Salesforce Licensing Consulting & procurement Salesforce Einstein Analytics Solution Design Salesforce Einstein Implementation & customizations Data Migration from Legacy/Other Systems Salesforce Einstein Analytics Training Salesforce Einstein Analytics Support

While Girikon has been delivering custom developed healthcare solutions on the Salesforce Platform to clients for quite some time now, it’s a welcome change to explore Salesforce’s out of the box solution for the Healthcare Industry, the Health Cloud and what difference will it bring across the board – for the Healthcare Industry, the Patients and the IT solution providers as well! One look at areas Healthcare providers are ready to invest in gives a clear insight into why Salesforce is becoming the favorite “Go-to-platform” for them. Analytics, Patient Engagement, Patient Experience top the list with Non EHR activities like patient acquisition, network referrals, case management, home health, care team collaboration, patient service etc. being other focus areas. With Salesforce adoption one gets a comprehensive, scalable platform to manage all the above efficiently. Areas Made Easy to Manage by Salesforce Health Cloud Creating & Leveraging Connected Patient Journeys Better conversion of patient prospects Direct communication between Patients and health care providers through Private special community Easy import of Patient prospects from multiple channels including Salesforce Sales Cloud, Service Cloud, an electronic health record (EHR), data warehouse, patient registration system or call center Creation of customized care plans and better patient relationships management Via Powerful analytics tools and “Advanced Segmentation”, care givers are empowered to provide targeted preventative care and cater to high risk patients urgently Salesforce Knowledge helps create and manage content and make it available to other healthcare professionals and to the patient and care team members More to Come Soon Salesforce partners are bringing new applications to Health Cloud that can be installed via the Salesforce AppExchange. These solutions include: Fitango for customizable, interactive wellness plans FormFast for healthcare forms management Healthwise for easy-to-understand health education And many more like higi, Interpreta, Kyruus etc Installing Health Cloud in Salesforce Go to setup-> search for Accounts in quick search bar -> Account settings -> Edit -> enable “Allow users to relate a Contact to multiple Accounts” Install the Health Cloud package Login as a System Administrator and Install Setup the org- Setup my domain and deploy to users. Assign the default Record Types, Page Layouts and Permission sets to the System Administrator profile Configure Health Cloud Profiles, Permission Sets and roles Customize the Health Cloud Console i.e. key components and attributes according to the company needs. Migrate the patient’s data Some Limitations to be aware of Display Limitations Health Cloud is only available in Microsoft® Internet Explorer® 10, or 11; Microsoft® Edge; the most recent stable version of Mozilla® Firefox® ; the most recent stable version of Apple® Safari® , and the most recent stable version of Google Chrome™. For best performance, Google Chrome™ browser and machines with 8 GB of RAM are recommended Platform Encryption Limitations Event monitoring and field encryption are not supported as part of Salesforce Shield. Event monitoring doesn’t log which patients appear on the Today page, the Patient List pages, or the Candidate Patients page Encrypted fields can’t be used as filter or sort criteria Encrypted data is unmasked and visible to Health Cloud users. It is recommended to use object-level security and field-level security to restrict the visibility of sensitive data. Behavior, Access & Localization Limitations There are several other Behavior, Access & Localization limitations good to be aware of, limitations mentioned in the implementation guide. How Girikon, as a Salesforce Consultant Helps Organizations looking at implementing Salesforce Health Cloud can reach out for value loaded services including: Salesforce Licensing Consulting & procurement Health Cloud Architecture & Design Health Cloud Implementation & customizations Any custom development as required Data Migration from Legacy/Other Systems Health Cloud Training & Support

We certainly are lucky to be living in interesting times. Times, when the human race and its ways of living and interacting are constantly evolving in all areas. Disruption and evolution seem to have become the two faces of the same coin. While this discussion can cover n number of facets, let us focus the current scope on IT and how the convergence of several digital forces, mobile, SaaS, cloud, big data, IoT and social, are constantly disrupting markets. The effect of this is that the IT Industry is constantly having to evolve and adapt at faster speeds to live up to the expectations of the market. This is what is being termed as Enterprise Darwinism. In an an era where one must evolve to deliver customer success or die, Enterprise Darwinism or Digital Darwinism refers to the steps taken by enterprises to adapt to the external changes, adopt the right processes, start to think & operate differently in order to be able to scale up to be capable of meeting the challenges of digital transformations. The digital competition along with advent of cloud and mobile has brought about a break down in the traditional IT operating model. IT is now more of an enabler for the business, providing support and training, as required to help the business consume available capabilities to build their own solutions, better suited to their needs. In such an ecosystem, APIs will be key assets that IT teams will build for developers across the organization to use to build new apps, services, and processes. The demand will be for streamlined networks that use APIs to connect the company’s applications, data, and devices. These networks will be the backbones, providing right & fast information & connectivity, across the enterprise. This is what will help enterprises innovate faster, adapt better, create better customer experiences, and eventually get ahead of all competition. This is exactly where MuleSoft comes into the picture. MuleSoft helps build application networks: seamless frameworks of applications, data sources, and devices connected by APIs, whether on-premises or in the cloud. Mulesoft provides various APIs, connectors and models of middleware to centralize and standardize integration practices across an entire infrastructure. It provides a software platform that connects nearly every technology in a standardized way. What is achieved using Mulesoft: Mulesoft unlocks data using APIs and connecting it to external systems and applications It enables to manage and secure the flow of data between all systems in the enterprise Availability of self-serve existing APIs helps teams innovate faster Developers across the organization can leverage existing APIs to create new processes and experiences In a Nutshell, Mulesoft can become one of the critical tool to help adapt and evolve faster. As Darwin stated, “It is not the strongest of the species that survives, nor the most intelligent, but the one most responsive to change.” If enterprise Integration is what can give your business the leading edge, Mulesoft is what can help you achieve it. In case you need Expert Salesforce Consulting Team for any Salesforce related work, then please feel free to reach out to sales@girikon.com

Mobile application development is a set of processes and procedures involved in writing application software for small, handheld or wireless computing devices such as smart phones, PDAs, EDAs or tablets. In Mobile App development process, Mobile User Interface (UI) Design is also an essential part considering constraints & contexts, screen, input and mobility as outlines for design. One critical difference between Mobile application development and traditional software development, is that mobile applications (apps) are often written specifically to take advantage of the unique features a particular mobile device offers. So, the development should be centric on optimum performance for a given device, even when application is interacting with external applications. In such a scenario (interaction with external world) REST API is the best option. REST stands for Representational State Transfer & it is a simple stateless architecture and a communication approach that generally runs over HTTP. REST is preferred over SOAP (Simple Object Access Protocol) for development of web services as the latter is quite heavyweight and consumes comparatively greater bandwidth. Owing to its decoupled architecture and lighter weight communications, REST usage is very prevalent in mobile applications. It is a better fit for use over the Internet and easily binds with cloud-based APIs like those of Amazon, Microsoft, and Google. Here is an example to ” Create REST API client Async in android ” 1. This is AsyncTask which will run in background with affecting the UI. import java.io.BufferedInputStream; import java.io.BufferedReader; import java.io.IOException; import java.io.InputStream; import java.io.InputStreamReader; import java.net.HttpURLConnection; import java.net.URL; import android.os.AsyncTask; public class CallRestApi extends AsyncTask { public AsyncResponse delegate=null; public CallRestApi(AsyncResponse asyncResponse) { delegate = asyncResponse;//Assigning call back interfacethrough constructor } @Override protected void onPreExecute() { // if you want, start progress dialog here } @Override protected String doInBackground(String… params) { String urlString = params[0]; String resultToDisplay = “”; InputStream in = null; try { URL url = new URL(urlString); HttpURLConnection urlConnection = (HttpURLConnection) url .openConnection(); in = new BufferedInputStream(urlConnection.getInputStream()); resultToDisplay = convertStreamToString(in); in.close(); } catch (Exception e) { System.out.println(e.getMessage()); return e.getMessage(); } return resultToDisplay; } @Override protected void onPostExecute(String result) { // if you started progress dialog dismiss it here delegate.processFinish(result); } private static String convertStreamToString(InputStream is) { BufferedReader reader = new BufferedReader(new InputStreamReader(is)); StringBuilder sb = new StringBuilder(); String line = null; try { while ((line = reader.readLine()) != null) { sb.append(line + “\n”); } } catch (IOException e) { e.printStackTrace(); } finally { try { is.close(); } catch (IOException e) { e.printStackTrace(); } } return sb.toString(); } } 2. Create Interface for getting result. This is for getting AsyncResponse in the activity class public interface AsyncResponse { void processFinish(Object output); } 3. Call REST API client from activity class private void functionName(String newUrl) { CallRestApi client = new CallRestApi(new AsyncResponse() { @Override public void processFinish(Object output) { String responseResult = ((String) output); }); } try { client.execute(new String[] { newUrl }); } catch (Exception e) { e.printStackTrace(); } } Enjoy 🙂 Avinash That is all for this article, in case you need Salesforce Implementation Services for any Salesforce related work, then please feel free to reach out to sales@girikon.com

Salesforce is world’s game changing technology and CRM cloud software addresses all your customer interface concerns. It is a company specializing in software as a service. Salesforce.com is a global cloud computing company which has also expanded into commercial applications of social networking through acquisition. Salesforce.com is generally used to refer to the CRM functionality (the sales, service and marketing applications) and Force.com is generally used to refer to the underlying platform (the database, code, and UI on which all the apps are built). i.e. Force.com is a platform where you can develop your own application. Salesforce.com is Sales(CRM) and Service applications which were developed and running on the Force.com Platform. Salesforce.com is SaaS(software as a service) and Force.com is Paas. Force.com is Salesforce.com’s cloud computing platform as a service (PaaS) development framework. Salesforce.com CRM is broken down into several sections: Sales Cloud Service Cloud Data Cloud Marketing Cloud Collaboration Cloud(including Chatter) Analytics Cloud And Custom Cloud (including Force.com) Girikon provides Best Salesforce Consulting Services. Cheers! Pramod