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Turn Salesforce into a fully-equipped call center with GirikCTI

– one of the best CTI for Salesforce

Scale your operations, improve agent productivity and power your call center from anywhere.

Enterprise-grade Salesforce CTI Integration — built for dependability, scalability, and dependable business outcomes

  • Centralize phone systems to empower teams to work smarter, faster — all within Salesforce
  • Get started in minutes for quick and hassle-free Salesforce CTI Installation
  • Automate Call routing so your team never misses a call
  • Scale call center capacity to stay on top of SLA’s

Salesforce CTI for Intelligent Call Management

Salesforce Telephony Integration connects your phone system with Salesforce CRM, paving the way for more innovative and efficient communication. By leveraging GirikCTI, agents can easily access customer data from incoming calls, accelerating response times and augmenting customer interactions. This system logs calls automatically, ensuring every conversation is documented for follow-up and insights. With features such as intelligent call routing and real-time reporting, this App helps streamline workflows while boosting productivity.

Our Core Capabilities

01
Integrated Softphone

Make calls within Salesforce seamlessly while streamlining communication without switching between tools.

02
AI-Powered Call Transcripts

Transcribe calls into detailed records automatically to boost agent training, ensure quality assurance, and drive compliance and data insights.

03
Comprehensive Call Analytics

Access call performance insights and agent productivity reports to pinpoint areas of improvement and streamline service operations.

04
Real Time Note Taking

Capture and assemble call notes instantly within Salesforce, making customer insights easily available and actionable.

05
Call Recording for Compliance

Record calls automatically to support compliance, training, and quality assurance — ensuring all interactions are securely documented and easily accessible.

06
Live Call Monitoring & Admin Controls

Empower admins to keep a track of live calls, provide real-time feedback, and support agents with features that help maintain service quality.

Seamless Salesforce Telephony Integration for Streamlining Communication

It’s possible to link your telephony system with Salesforce through Salesforce Telephony Integration. This not just augments efficiency but also ensures seamless communication. By having access to data, automated call logging and in-app dialing, agents are empowered to handle calls in a jiffy without the need to switch between tools. Such an integration ensures every customer interaction is recorded, offering intelligent insights for sales and service teams. Whether managing inbound or outbound calls, it simplifies workflows, augments customer engagement, and empowers your team to deliver better results.
Predictive power dial

Generate calldown lists and allow CTI to dial them. This not just save time typing and DND opt-outs.

Point-and-Click IVR Builder

Easily create multi-level IVR flows to qualify inquiries and route calls—no coding required.

Voicemail Announcements

Leverage text-to-speech in male and female voices to deliver automated offer announcements.

Complaint Tracking Made Easy

Empower agents to seamlessly resume conversations with full access to customer records, case numbers, chat history, dispositions, and call recordings.

Automated Confirmations

Instantly send SMS, voicemail, or IVR messages to confirm appointments, service tickets, or account updates.

Elevate Service Efficiency

Scale operations, free up phone lines with automatic call termination, and speed up case resolution through record views and intelligent IVR routing.

Why Choose GirikCTI?

100% Native to Salesforce

Fully integrated for a seamless user experience with minimal setup and maximum efficiency.

AI-Powered Call Transcripts

Unlock real-time insights to augment agent performance and deliver exceptional customer experiences.

Effortless Integration

Quick and hassle-free no-code setup with intuitive configuration for faster go-live.

Round-the-Clock Support

24/7 support via email, live chat and phone to keep your business running smoothly.

Built to Scale

Adaptable for businesses of any size — from startups to large enterprises.

Boosted Productivity

Real-time call insights, smart call routing, and automated tasks keep your team efficient and focused on what matters.

Frequently Asked Questions

It involves combining computer telephony with Salesforce, enabling users to make real-time phone calls directly within the Salesforce platform. It allows users to manage call operations efficiently while accessing customer data from Salesforce in one unified interface. As a powerful Salesforce CTI connector, GirikCTI offers advanced call management features that enhance productivity, streamline communication, and optimize customer interactions.
Salesforce CTI Integration enable agents to manage incoming calls by leveraging advanced features such as call routing, call transfer, conferencing and call forwarding. The integration eliminates repetitive collection of data by allowing agents to take notes, update records, and perform actions during live calls. Personalized customer experiences are made possible with automatic caller information pop-ups, enabling agents to engage with customers from the very first interaction.
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