Seamless Salesforce Telephony Integration for Streamlining Communication
It’s possible to link your telephony system with Salesforce through Salesforce Telephony Integration. This not just augments efficiency but also ensures seamless communication. By having access to data, automated call logging and in-app dialing, agents are empowered to handle calls in a jiffy without the need to switch between tools. Such an integration ensures every customer interaction is recorded, offering intelligent insights for sales and service teams. Whether managing inbound or outbound calls, it simplifies workflows, augments customer engagement, and empowers your team to deliver better results.Generate calldown lists and allow CTI to dial them. This not just save time typing and DND opt-outs.
Easily create multi-level IVR flows to qualify inquiries and route calls—no coding required.
Leverage text-to-speech in male and female voices to deliver automated offer announcements.
Empower agents to seamlessly resume conversations with full access to customer records, case numbers, chat history, dispositions, and call recordings.
Instantly send SMS, voicemail, or IVR messages to confirm appointments, service tickets, or account updates.
Scale operations, free up phone lines with automatic call termination, and speed up case resolution through record views and intelligent IVR routing.