Centralize phone systems to help teams work smarter and faster
Run in seconds with a straightforward Salesforce CTI installation
Automate Call routing so your team never misses a call
Scale call center capacity to stay on top of SLA’s

Our Core Capabilities

Integrated Softphone

Make calls within Salesforce seamlessly while streamlining communication without switching between tools.

AI-Powered Call Transcripts

Transcribe calls into detailed records automatically to boost agent training, ensure quality assurance, and drive compliance and data insights.

Comprehensive Call Analytics

Access call performance insights and agent productivity reports to pinpoint areas of improvement and streamline service operations.

Real Time Note Taking

Capture and assemble call notes instantly within Salesforce, making customer insights easily available and actionable.

Call Recording for Compliance

Record calls automatically to support compliance, training, and quality assurance — ensuring all interactions are securely documented and easily accessible.

Live Call Monitoring & Admin Controls

Empower admins to keep a track of live calls, provide real-time feedback, and support agents with features that help maintain service quality.

Seamless Salesforce Telephony Integration for Streamlining Communication

You can enhance communication, boost efficiency, and ensure uninterrupted interaction by linking telephony system with Salesforce. Moreover, with access to data, automated call logging and in-app dialing, you can enable agents to handle calls in a jiffy without switching between tools. Thus, ensuring every customer interaction is recorded for sales and service teams to generate intelligent insights. Besides, Salesforce telephony integration manages both inbound or outbound calls, simplifying workflow, strengthening customer engagement, and empowering your team to achieve better outcomes.

Predictive Power Dialer

Generate calldown lists and allow CTI to dial them. This not just saves time spent typing but also reduces the hassle of handling DND opt-outs.

Point-and-Click IVR Builder

Easily create multi-level IVR flows to qualify inquiries and route calls—no coding required.

Automated Voicemail Handling

Leverage text-to-speech in male and female voices to deliver automated offer announcements.

Complaint Management System

Empower agents to seamlessly resume conversations with full access to customer records, case numbers, chat history, dispositions, and call recordings.

Instant Response System

Instantly send SMS, voicemail, or IVR messages to confirm appointments, service tickets, or account updates.

Elevated Service Efficiency

Scale operations, reduce wait times, and improve case resolution through intelligent IVR routing, thus improving team productivity.

Why Choose GirikCTI?

100% Native to Salesforce

Fully integrated for a seamless user experience with minimal setup and maximum efficiency.

AI-Powered Call Transcripts

Unlock insightful data to augment agent performance and deliver exceptional customer experiences.

Effortless Integration

Quick and hassle-free no-code setup with intuitive configuration for faster go-live.

Round-the-Clock Support

24/7 support via email, live chat and phone to keep your business running smoothly.

Built to Scale

Adaptable for businesses of any size — from startups to large enterprises.

Boosted Productivity

Real-time call insights, smart call routing, and automated tasks keep your team efficient and focused on what matters.

Frequently Asked Questions

What is Salesforce CTI integration?

It involves combining computer telephony with Salesforce, enabling users to make real-time phone calls directly within the Salesforce platform. It allows users to manage call operations efficiently while accessing customer data from Salesforce in one unified interface. As a powerful Salesforce CTI connector, GirikCTI offers advanced call management features that enhance productivity, streamline communication, and optimize customer interactions.

Why is Salesforce CTI Integration Important?

Salesforce CTI Integration enable agents to manage incoming calls by leveraging advanced features such as call routing, call transfer, conferencing and call forwarding. The integration eliminates repetitive collection of data by allowing agents to take notes, update records, and perform actions during live calls. Personalized customer experiences are made possible with automatic caller information pop-ups, enabling agents to engage with customers from the very first interaction.

Client Testimonials

Best Salesforce Consulting Partner...PERIOD

For the past 14 years, I've worked with numerous Salesforce Consulting partners, from very small, boutique style to very big traditional partners (big 5). Girikon has been by far the best partner I've worked so far. They are very receptive, responsive, highly knowledgeable, technical and very quick to address issues to find agreeable solutions. Their cost and value has no comparison in the industry. I highly recommend them and give them a 5 star.

Director, Informa PLC, USA

Great Salesforce Consultancy

Girikon has been instrumental in the success of our Salesforce roll-out at Refuse Specialists. They are efficient and very accurate in their time estimates for both large and small custom dev projects. They are very good at translating my ideas into actionable work and consistently deliver quick fixes.

VP of IT at Refuse Specialists LLC, USA

Excellent Project / Product Customizations

Great company to work with. Girikon has been able to take the base Sales Force product and customize it to meet our needs. We have thrown them some significant change requests since the initial concept and they have been able to adapt while offering alternate ideas for ways to improve. I would recommend for future projects!

Plant Manager, ITW Deltar Fasteners, USA

Excellent Service and Support

Incredible company that has solved our previous problems to the best of their abilities. Always available and super quick with their responses. Highly recommended!

CEO and Co-Founder, GoGo World, Japan

We look forward to further strengthening our partnership with Girikon.

Our engagement with Girikon has been a great learning experience for me, as an individual; as well as added to our company’s growth and experience. I now, so confidently know that when I hand off a new project to the Girikon team, it is not just going to be done on time, but also done well!

CEO, GNGF, USA

Great company, great people, great results

Very nice people who do good work for a great price. Very responsive, would recommend!

Operations Manager, Pure Power Engineering, USA

Go! Go! World is absolutely looking forward to working with Girikon for future projects.

Girikon analysed, planned and executed our needs perfectly. They took the time to learn our business and our needs specifically. Girikon’s work ethic and understanding of our needs were top-notch.

COO, GoGo World, Japan

We wanted to partner with someone who could provide affordable solutions and talent pool of highly skilled resources. In our partnership with Girikon, we got both! Our association has been growing stronger over the years. No matter what technologies will be involved, our next project will certainly be assigned to the Girikon team.

CEO, Sierra Proto Express, USA

We have been extremely impressed with all of our projects with Girikon. Girikon has helped streamline our internal processes, and made our daily work environment a better place to be. Our work together has reduced the amount of tedious “plug-and-chug” work, helped us to innovate new processes, and allowed us to focus on helping our clients.

IDS, GNGF, USA

We evaluated more than five different companies and chose Girikon as our technology partner. What I appreciate most about their services is that they always deliver with quality. Girikon provided our company end-to-end solution for e-commerce.

Founder Director (Yebhi.com)

I wanted to express my appreciation for the outstanding service received from Girikon. We have had our software for about 7 years now. We still receive the same dedicated service as we did from day one. Very few companies today offer this ongoing commitment to customer satisfaction. I highly recommend Girikon as a development and IT partner!

Jt. Dy. Director General, FIEO

Contact Us

Turn Salesforce into a fully-equipped call center with GirikCTI

– one of the best CTI for Salesforce

Enterprise-Grade Salesforce CTI Integration – Built for Reliability, Scalability, and Profitability

Salesforce CTI for Intelligent Call Management

Our Core Capabilities

Seamless Salesforce Telephony Integration for Streamlining Communication

Why Choose GirikCTI?

Frequently Asked Questions

Client Testimonials

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